Can I swap the seat to another user?
Can I swap the seat to another user?
Yes, you can swap the seat to another user by going to the Subscription panel and, under Assigned Seats, click the three dots (⋮) next to the account you want to change, then select Remove Account.
This removes the LinkedIn account (and all data associated to it) but keeps the seat and subscription - so you can onboard a new LinkedIn account onto that same seat whenever you're ready.
If I swap a seat can I recover the deleted seat?
If I swap a seat can I recover the deleted seat?
No. Once a LinkedIn seat is removed, all associated data is permanently deleted and cannot be recovered.
Before swapping a seat to a different user, make sure to export any data you may need, as it will no longer be available once the seat has been removed.
Can I reactivate my canceled subscription?
Can I reactivate my canceled subscription?
Yes. If you reactivate your subscription within 30 days of cancelation, your account data will still be available and will be restored when your subscription is reactivated.
After 30 days, you can still reactivate your subscription; however, all previously stored account data will have been permanently deleted and cannot be recovered.
Why am I charged VAT?
Why am I charged VAT?
VAT (Value Added Tax) may be applied to your subscription based on your billing country and local tax regulations. The applicable VAT rate varies by country.
If you are purchasing on behalf of a business and have a valid VAT number, you may be eligible for a VAT exemption. To add your VAT number:
1. Go to Subscription Settings
2. Select Payment Method
3. Open Billing Info
4. Enter your VAT number and save your changes
If your VAT number is valid and eligible for exemption, VAT will no longer be applied to future invoices.
How long is my data stored after cancelation?
How long is my data stored after cancelation?
After cancelation, Salesflow stores all your data for 30 days before removal.
How can I change my subscription plan?
How can I change my subscription plan?
Go to the Manage Seats & Plan tab to purchase more seats, switch your billing period, or change your plan (Basic, Starter, Pro, Agency, or Enterprise). Review the Changes Summary, then click Confirm Changes to apply. Changes take effect from your next billing cycle.
How can I update my payment method?
How can I update my payment method?
Open the Payment Method tab to view, update, or add a card. You can set a primary card and add a backup payment method in case your primary payment fails.
How can I freeze my subscription?
How can I freeze my subscription?
If you wish to freeze your subscription at any point, click on the three-dot (⋮) menu, then click on Cancel Seat:
The below screen will pop up, where you will click on Just Taking a Break > Proceed:
After you proceed, you'll get a following screen with more details, and to finalize, click on Pause my Accounts:
How can I unfreeze?
How can I unfreeze?
To unfreeze, go to Subscription Info, and click on Activate:
Choose the plan that you want to reactivate on, and Confirm Changes:
How can I cancel my subscription?
How can I cancel my subscription?
You can cancel a specific seat from the same three-dot (⋮) menu next to an account under Assigned Seats - choose Cancel Seat.
Important - bundle plans: Some plans come as a fixed bundle of seats (for example, the Starter plan includes a minimum of 5 seats). You cannot cancel seats below that bundle minimum. You can only cancel the extra seats you've added on top of the bundle. For example, if you have a 5-seat Starter bundle plus 3 additional seats, you can cancel up to 3 individual seats - but the 5 bundle seats must stay as long as you remain on that plan.
If you’re on a bundle and want to reduce below the minimum, you'll need to downgrade to a different plan instead (see below).
If you want to cancel your whole subscription, go to the Subscription Info tab and, next to “Need to leave?”, click Cancel Subscription, then follow the on-screen steps to confirm.
Important: This cancels your entire subscription - all of your accounts - at the end of the current billing cycle. You’ll keep access to your plan until then, but no further billing will occur.
Go to the Subscription Info tab in your Subscription panel.
Next to “Need to leave?”, click Cancel Subscription.
Confirm your cancellation by following the on-screen steps.
