Index
How does Salesflow in-app inbox work?
Salesflow in-app inbox mirrors your LinkedIn inbox. You will be able to manage your existing conversations all in one place.
1. Filters
You will be able to filter your messages depending on the conversation activity and even on whether your prospect/client has gotten back with a positive or negative answer:
In filters, you can also choose to see all messages in your LinkedIn inbox or only those messages coming from your Salesflow campaigns:
1.1 InMail Filters
To help you manage your InMail conversations more effectively, we’ve introduced Sales Navigator-specific filters:
InMail – Awaiting Response
InMail – Accepted
InMail – Declined
These filters make it easier to track the status of your outreach and follow up accordingly.
1.2 Reminder Filters
To help you manage conversations more efficiently, we’ve introduced a new set of filters for reminders and snoozed conversations:
All Reminders – Shows all conversations with active reminders.
Reminders - Pending – Displays reminders that are scheduled for a future date and time.
Reminders - Due Today – Highlights conversations with reminders that are scheduled to trigger today.
Reminders - Overdue – Lists conversations where the reminder has passed the set time without being actioned.
Snoozed – Shows all conversations that are currently snoozed and hidden from the general inbox
1.3 Sales Navigator Filters
If you have a Sales Navigator license, you can now manage your Sales Navigator inbox directly within Salesflow.
You can choose to view:
Only LinkedIn messages
Only Sales Navigator messages
Or both combined in one unified inbox
Sales Navigator conversations are clearly marked with the Sales Navigator icon, so you can easily identify them.
2. Open and Paid InMails
You can send both Open (free) and Paid (credit-based) InMails directly from the inbox.
Salesflow will indicate whether a recipient requires credits to be contacted or if an InMail can be sent for free - just like in the Sales Navigator inbox.
Note: Once a paid InMail is sent, your available InMail credit count will update automatically to reflect the remaining balance.
3. Reminders
3.1 Setting Reminders and Snoozing Conversations
From the conversation view, simply click the new clock-shaped button to set a reminder or snooze a conversation. A date and time picker will appear, allowing you to:
Select a date and active time interval for the reminder.
Set a minimum interval of 30 minutes or longer.
Choose to snooze the conversation by checking the “Snooze and remind me, if no reply” option.
You can also easily reschedule or adjust an existing reminder by clicking the clock button again. Any changes are saved once you click Set reminder.
3.2 How Reminders and Snoozing Work
Reminders keep conversations visible in your inbox and trigger a notification when they’re due, regardless of any incoming replies.
Snoozed Conversations temporarily hide from the inbox and reappear at the selected time — but if a reply is received earlier, they come back immediately and the reminder is cleared.
Reminders and snoozes are visually marked with a clock icon, with colours indicating their status:
🟢 Green — Reminder set for the future
🟡 Yellow — Due today
🔴 Red — Overdue
When due, conversations will move to the top of your inbox until opened. Overdue reminders are prioritised first, followed by those due now.
4. Schedule a Message
Open a conversation and type your message.
Click the arrow icon next to the Send button.
Choose from:
Tomorrow at 9:00 AM
Next Monday at 9:00 AM
Custom Time – manually select any future date and time.
Once scheduled, your message disappears from the input field, and you’ll see a confirmation with a link to See all scheduled messages.
Note: Scheduled Send is available for regular LinkedIn and Sales Navigator Inbox conversations, not InMails or Open InMails.
4.1 Managing Scheduled Messages
Easily stay on top of your scheduled activity:
View all scheduled messages via the confirmation link or from the inbox list.
Edit a scheduled message before it’s sent by opening it from the panel, making changes, and saving or sending immediately.
Remove a scheduled message if plans change, with a simple confirmation.
Reschedule a message to a new time if needed, using the built-in date/time picker.
If a user replies before a scheduled message is sent, all scheduled messages for that conversation will automatically be cancelled — ensuring you never send an outdated or unnecessary follow-up.
Handling Errors
If a message fails to send as scheduled, you’ll see an error in the Scheduled Messages panel. You can filter to view only failed messages and take action manually.
5. Notes & Tags
Notes
You can add notes to your conversations with any information you want to add. This information will only be visible to you. To add notes in a conversation:
Click on the conversation and on the right side of the screen click notes
On the bottom of the page click on ADD NEW NOTE
A window will be displayed. Please enter title and description of the onte
Click ADD
Tags
You can also add tags to your conversations, you can choose between default tags and customisable tags. This way you can filter your chats easily.
5.1 Creating a tag
Head over to the inbox and click on any conversation
On the left side of the screen click on the tags tab
Once in the tags tab, click on ADD NEW TAG at the bottom of the screen and a window will be displayed
To create the tag, simply type the name of the tag on the field and click create new
NOTE: if the tag is not created, the message create new will show. If the tag is already created, it will look for the tag so it can be selected.
The created tags will show in a dropdown menu at the top of the inbox
5.2 Filter conversations by customisable and default tags
Click on the tags menu
Click on the drop down menu and all the tags will be displayed (default and custom)
Click on the desired tag and all the conversations with that tag will show up
5.3 Manage your Tags
In order to manage your contacts’ tags click on on the three dots on the upper right corner of the contacts list and you will see Add/Remove tags and Delete tags
When clicking any of the options, you will have the option to either add tags to multiple contacts or remove tags from multiple contacts at the same time.
How can you do this?
1. Add tags
Click on the three dots & click on Add/Remove tags
Select all the contacts you wish to add a tag to.
Click on the plus [+] icon
Select a default tag, an already created tag, or create a new tag
Click ADD
2. Remove tags
Click on the three dots & click on Add/Remove tags
Select all contacts that you wish to remove a tag from.
Click on the minus [-] icon
You will be shown all tags attached to your selected contacts
Select the tags that you want to remove, or remove all.
If tags were selected, click REMOVE
5.4 Marking as unread
In order to mark an already read message as unread, click on the three dots on the upper right corner of the conversation preview, and you will see the option to Mark as unread.
Once you click Mark as unread, a dot will appear in the conversation preview to show it is now unread.
This will also make the conversation appear under the unread filter again.
5.5 Marking as read
If you wish to do the opposite, and mark the conversation as read, you may click on the three dots on the upper right corner of the unread message in the contacts list and you will see Mark as read
Note:
You are only able to mark conversations as read/unread if the contact has replied at least once; this is due to LinkedIn's internal logic.
Therefore, please keep in mind that if you try to mark one of those conversations as unread, the dot won't appear.
We hope you found this article helpful! In case you have any questions or need any further assistance, please do not hesitate to reach out through our support chat or via email at support@salesflow.io
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