If you're getting an error when trying to set up your payment plan, drop us a message with a screenshot if possible. We can usually resolve it quickly or set it up for you on our end.
I received a balance reminder but I've already paid
Occasionally our system sends a reminder before a payment has fully processed, or there's a slight mismatch in the records. Don't panic - just send us a message with your payment receipts and we'll verify everything and get it corrected.