How the SALT Spam Filter Works:
It blocks suspected spam and duplicate submissions to protect your account and prevent unnecessary Data Credit charges. (Submissions flagged as spam will not use a Data Credit.)
Here’s what can cause a submission to be flagged by SALT’s Spam Filter:
Multiple submissions from the same IP in a short timeframe
Invalid or duplicate emails/phones
International SALT users (Firewall notice)
Embedded website forms being used for intake (by agents)
Use of fake/test data
Testing Tip: If you’re testing, use the “New Submission” option inside SALT, or test with real info and avoid reusing emails/phones.
Turning Off the Filter:
You can disable the Spam Filter from your Integrations section.
Disabling the Spam Filter will stop new submissions from being flagged, but it does not automatically unblock existing IPs. Follow the steps below to fully resolve the "No Access" issue.
To Resolve Existing Blocks:
Go to your Submissions tab.
Filter Submissions by marking both Spam and Archived.
Find any valid entries and mark them as “Not Spam” using the red dropdown.
This will whitelist/approve the IP and allow future submissions to go through without hitting the “No Access” screen.
International SALT Users:
If you're seeing "No Access" or a Firewall prompt, your IP address is being blocked by our spam protection system due to your international location.
To resolve:
Please visit https://www.whatsmyip.org to find your public IP.
Send that IP to our support team so we can have our development team add it to the approved list.
🔄 Note: If your location changes (i.e., a different office, home network, or international access), you may need to provide a new IP to regain access.