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Agent or Prospect Seeing "No Access"

Learn why SALT users or prospects are seeing "No Access" & how to resolve it

Updated over 2 months ago

The “No Access” message can appear for both agents and prospects, but the triggers and fixes are slightly different.


[For Agents]

This usually happens if agents use the embedded web form (intended for prospects) instead of accessing it from inside SALT.


Best practice:

  • Log into SALT → go to Forms > Links → open the form link in a new browser tab.

  • Alternatively, use the “New Submission” button to start an agency-generated submission (this bypasses the filter).

[For Prospects]

A block can occur if they:

  • Submit multiple times from the same IP within a short time.

  • Use fake/invalid contact info.

  • Try to resubmit after seeing a spam block message.


To resolve:

Follow the steps in this article - [Spam Filter Behavior & How to Resolve]

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