1. Power & Receipt Paper

2. Replug the Cables

Unplugging and replugging the cable can fix connection issues.

Unplug and replug the printer power and USB-B cable (Square cable).
- You may see a confirmation pop up on the credit card terminal. If so, select the checkbox to always allow and press "Ok"
Replug the PAX Hub power brick; confirm hub LED is lit.
Ensure the printer is connected to the Pax Hub and not the computer.

1. On the terminal splash screen, triple-tap Powered by Santé.

2. Tap Device Settings.

3. Apps & Notifications > Santé → Force Stop > OK.

4. Tap Open to relaunch Santé. [GIF: force-stop flow]

1. Still in Device Settings, open Network & Internet.

2. Confirm the terminal is on the store Wi-Fi.

3. If disconnected, join the correct network and return to Santé via Apps & Notifications > Santé > Open.

4. Run a small test sale and attempt to print.

1. Turn the printer off.

2. Disconnect all cables: printer power, USB-B, hub power, hub-to-terminal.

3. Reconnect in this order:

1. Hub power cable

2. USB-B (hub > printer) > tap OK on pop-up

3. Printer power → printer lights up

4. Power the printer on. Try another test print.

1. Add any product to a cart.

2. Check if the total appears on the terminal screen within a few seconds.

If none of the above works, contact Santé Support and include:

- Photo of printer–hub–terminal cable layout

- Terminal serial number

- Steps you’ve already tried (sections 1–4)