Welcome to the Frame Payments x SauceyDirect merchant onboarding process!
This guide will walk you through how to complete your Frame Payments application, what to expect after submission, and the additional forms required for certain product categories.
Pre-Application Checklist
I have confirmed there are NO PROHIBITED products on my Saucey URL(s)
[see here for list of Prohibited Products] examples: 7OH, Nitrous Oxide, Sexual Enhancements
Uploading prohibited products may result in banks disabling processing and withholding funds
I have uploaded and made my complete product catalog visible on my Saucey URL(s)
No new high-risk products can be added until 60 days post-approval
After 60 days, new products must meet same requirements as outlined here
I have uploaded all Product Images & Descriptions (name, clear image, description, & pricing)
I have included a link to the COA (Certificate of Analysis) on each THC/CBD product listing description
I have all THC/CBD COAs (Certificate of Analysis) available and ready to share with Frame
I have an Excel or .CSV file of all listed THC & CBD products ready to provide to Frame
2 columns required: āProduct Nameā & āProduct Linkā
I have the last 3 months of processing history ready to submit
I have a Bank Letter or Voided Check for my businessā bank account ready to provide Frame
I understand my Frame application will not be reviewed until this checklist is complete
F.A.Qs [Frequently Asked Questions]
Why hasnāt my application been approved yet?
Ensure youāve completed all items from the pre-application checklist above for the fastest approval. Merchants selling high-risk products have additional requirements and undergo additional scrutiny by the underwriting bank.
Why canāt I sell 7-Hydroxy, NO2 (Whip-Its, Cream Chargers, etc), Sexual Enhancement products, etc?
Certain products are prohibited by banks with no exceptions. See here for more details.
What if I operate multiple store locations?
Each store location requires its own application for KYC (Know Your Customer). After signing up store #1, you can add additional stores using this quick guide.
As store owner you can use 1 set of login credentials to see all of your stores in 1 location.
Why canāt I accept AMEX payments?
Itās more risk for the bank since AMEX sides with all their customers for any chargeback.
Once all requirements above have been reviewed, please apply to Frame here: Click Here to Start Frame Onboarding Application
For any questions, please contact support@framepayments.com
*Please note that Frameās UW team may reach out for additional information as requested by banks due to the regulatory nature of High-Risk products (CBD/THC/Kratom/Nicotine/Alcohol) -
Business Details - Basic Info
1). Legal Business Name
Enter your business's full legal name exactly as it appears on official IRS documents, such as your Letter 147C or SS-4. It is crucial to match the capitalization and punctuation precisely to avoid any verification delays.
2). Business entity type
Select the broad legal category that best describes your organization, such as "Company" or "Individual / Sole Proprietorship." This selection determines the specific tax forms and ownership details we will need later.
3). Type of Business
Choose the specific legal structure of your business from the dropdown menu, such as a Single-member LLC or C-Corporation. This helps us categorize your business correctly for regulatory compliance.
4). Business Industry
Select the industry that most accurately represents the primary products or services you offer. This allows us to better understand your market and provide industry-specific support.
5). Employer Identification Number (EIN)
Provide the 9-digit tax identification number assigned to your business by the IRS. If you operate as a sole proprietor and use your Social Security Number for business taxes, you should enter that number here instead.
6). Business Website
Input the URL of your businessās official, publicly accessible website. Ensure the site is not password-protected and clearly showcases the products or services you described to Frame.
7). Business Phone Number
Enter a primary contact number for your business where you can be reached for account-related matters. Please use a phone number from the same country where your business is legally registered.
8). Business Description
Write a brief 1ā2 sentence summary of what you sell and when you typically charge your customers (e.g., at the time of purchase or after delivery). This context helps our team understand your specific payment flow and use case.
Legal Entity Address + Physical Store Address
Enter both the official Corporate Address where your business is legally registered with government authorities. (eg. where you LLC is registered)
Provide the actual storefront Physical Store Address where your daily business operations take place.
If your operational location is the same as your registered legal address, you can simply check the box provided to automatically copy the information.
Other URL (Saucey URL Goes Here)
1). Saucey URL
Enter your Saucey URL here
Processing History
1). Connect your current processor
Select your current payment platform from the list and click "Import History" to automatically sync your transaction data. This is the fastest way to help us verify your processing volume and tailor your rates accurately.
2). OR provide the last 3-6 Months of Credit Card Processing Statements
If your specific processor is not listed, drag and drop the last 3-6 months of credit card processing statements. Please ensure these are official reports from your processor showing transaction activity rather than standard bank statements.
Statement Descriptor (Billing Descriptor)
1). Set your Statement/Billing Descriptor
This is what customers will see on their credit card statement after making a purchase on your site.
Ownership
(ALL Owners with 25% or more ownership must be listed!)
Full legal name
Enter your name exactly as it is recorded with government agencies, such as the IRS or on your official identification.
Accuracy here is essential to ensure your identity can be cross-referenced successfully during the verification process.
Enter Residential Address
Enter the ownerās personal residential street address, which is used specifically for verifying the individualās identity.
Connect Business Bank via Plaid History
1). Connecting Your Businessā Bank Account - Frame requires merchants use Plaid's secure and encrypted integration to connect your bank account.
Why? This allows for automated verification for underwriting, eliminating the need for Frame to manually collect sensitive bank details through insecure methods.