Fraud prevention is a normal part of doing business online. Because customers aren’t physically present and payments happen digitally, fraudulent activity is more common in e-commerce than in traditional retail. The good news is that SauceyDirect has built-in tools to help protect your store and minimize risk.
The Fraud Management and Customer Ban features identify suspicious orders before they’re fulfilled and stop repeat offenders from placing new ones. Together, they help you spot warning signs early, reduce chargebacks, and keep your business secure.
⚙️ Fraud Management Overview
The Fraud Management feature automatically reviews every order placed through SauceyDirect and assigns it a fraud score based on a set of risk rules.
Fraud prevention settings are already preconfigured by default to protect your store with balanced, systemwide risk levels.
These default rules work well for most merchants. However, if you want to adjust them for your store’s comfort level, you can edit them anytime under:
Settings → Fraud Management
🧠 How It Works
Each order is automatically evaluated using Fraud Detection Criteria such as:
Phone number is VoIP or foreign
Billing and delivery addresses don’t match
First order exceeds a set dollar amount
Multiple orders placed within 24 hours
Device fingerprint matches known fraud patterns
Each criterion adds to the customer’s total fraud score.
The total score determines the risk level:
🟢 Low Risk (Green): Order proceeds normally
🟠 Medium Risk (Orange): Order held for review
🔴 High Risk (Red): Order automatically flagged for review or rejection depending on your settings
You can adjust these thresholds and toggle rules on or off to match your store’s needs.
🧩 Order Actions
Fraud management settings allow you to define what happens when an order reaches a certain risk level.
For example:
Medium Risk (Orange): Hold for manual review
High Risk (Red): Automatically reject or require review before fulfillment
Pickup orders will always require manual review, while delivery orders can be automatically held or rejected depending on your preferences.
🔎 Reviewing a Fraudulent or Suspicious Order
When an order is placed, you can see its Fraud Score directly in the order details.
If an order’s score is above your “green” threshold, you’ll be prompted to review it before processing.
Click Fraud Review from the order view to see details about what triggered the alert.
Here you’ll see:
The overall risk level
Each detected issue contributing to the score (for example, “High First Order” or “Suspicious Device Fingerprint”)
The option to Cancel, Force Complete, or Accept the order
⚠️ Use your best judgment when deciding whether to complete or cancel an order. Fraud patterns can change, and you are responsible for the final decision.
🚫 Banning a Customer
If a customer repeatedly places fraudulent or suspicious orders, you can ban them directly from your dashboard.
To ban a customer:
Go to Customers > People
Click the customer’s name to open their profile
Select Ban Customer in the top right
Enter a reason for banning and click Confirm
Once banned, the customer will no longer be able to place orders through your store.
You can also unban them at any time from their profile.
🧾 What the Customer Sees
When a banned customer tries to log in or place an order, they’ll see a message notifying them that there’s an account issue and prompting them to contact the store.
This message prevents any further activity until the ban is lifted.
✅ Best Practices for Managing Fraud
Start with the default fraud settings and only adjust if needed for your specific store
Use Fraud Review before fulfilling any high-value or first-time orders
Ban repeat offenders right away to prevent future fraudulent attempts
Keep a record of all cancelled or flagged orders in case you need to provide proof for a chargeback dispute
💬 Need Help?
If you’re unsure how to interpret a fraud score or want help fine-tuning your fraud settings, contact:
Our team can help you configure the right fraud prevention setup for your store and make sure your business stays protected.