Overview
Need help with your SauceyDirect account, orders, or setup? Our support team is here to assist you through multiple channels designed to get you answers quickly and efficiently.
Option 1: Chat with Us (Fastest Option)
Our chatbot, Delilah, is the quickest way to get help.
How to access chat:
Log into your Merchant Dashboard
Click the magnifying glass icon in the top right corner
Select “Chat with us”
You can also access chat through our Help Center
What to expect:
Ask your question and receive instant help for common topics
If additional support is needed, the chatbot will gather a few details:
Summary of your issue
Email address
Store name
(Optional) Order ID
Once submitted, your request is automatically turned into a support ticket.
Response time:
On average, our team follows up within 1–2 business days
Option 2: Email Support
You can also reach our team directly via email:
Best practices for faster support:
When emailing, include:
Your store name
A clear description of the issue
Order ID(s) if applicable
Screenshots or additional context (if helpful)
This helps our team resolve your request as quickly as possible.
Option 3: Scheduled Calls
If your issue requires a call, our team will coordinate a scheduled meeting.
This ensures:
Dedicated time to review your issue
Faster and more effective resolutions
No long wait times or missed connections
Tips for Getting Help Quickly
Use chat for the fastest response
Provide as much detail as possible upfront
Include order IDs and screenshots when relevant
Check the Help Center for quick answers to common questions
Need Help Now?
Start a chat directly from your Merchant Dashboard or visit our Help Center to get started.