Setting up SMS in Savvy allows you to automate customer communications, such as reminders and updates. Follow this guide to configure SMS settings, customise templates, and manage messaging effectively.

SMS sent will use 1 SMS credit for a message of 160 characters or fewer and 2 credits for 160+ and so on.

Every plan has an SMS allocation. If you need more SMS, you can review your usage and purchase more SMS by clicking on the speech bubble top right in your Savvy.

SMS bundle purchases have no time limit and will stay on your account if you need them, perfect if you want to make use of the large bundle discounts. Savvy will always use your included credits first, which renew on the 1st of each month.

Access SMS Settings

Navigate to the Settings Cog in the top-right corner of your dashboard.
Click the Messaging Icon and select SMS Settings.

Configure SMS Settings

Two-Way Messaging
- Enable or disable two-way messaging.
- If disabled, set up a Sender ID:
  - Up to 11 characters.
  - Can include letters (A-Z, uppercase or lowercase) and numbers.
  - No special characters allowed.
Auto-Renew SMS Bundles
- Enable auto-renewal to automatically purchase additional SMS bundles when your balance is low.
Save Changes
- After configuring your settings, click Save.

Edit SMS Templates

Go to Appointment Messages:
- Configure messages for different appointment states (e.g., confirmed, cancelled, etc.).
- Select to send an SMS, email, or no message for each state.
Editing a Template:
- Click the template text to edit it.
- Use variables (e.g., {CustomerName}, {AppointmentTime}) to auto-populate customer details.
- Check the SMS length, which updates dynamically based on the content and variables.
Save or Delete Templates:
- To delete, click the bin icon.
- Save changes by clicking Save.

Set Up Automated SMS Reminders

Navigate to Reminders:
- Configure SMS or email reminders for appointment states like:
  - Appointment confirmation.
  - Missed appointments.
  - Vaccination or pet birthday reminders.
  - Deposits.
Scheduling:
- Set the timing for when reminders are sent (e.g., 24 hours before the appointment).
Customising Reminder Templates:
- Add variables (e.g., {PetName}, {CompanyName}) by clicking the desired variable from the options below the message box.
- Clear text for reminders you do not want sent via SMS.
Save your changes.

SMS numbers with Savvy Pet Spa

When savvy sends an SMS to a customer, it uses one of our ‘pre-bought’ numbers from Twilio. What savvy does is ‘associate’ a pre-bought number with a customer number for that particular salon.

So, if another salon attempts to send a message to the same customer, they will get associated with a different ‘pre-bought’ number, so when the customer replies to a message, the message gets routed back through to the correct salon.

This basically means a given salon talks to a customer on a protected ‘channel’.

We have bought a new set of numbers, and each message that gets sent out (or reply that comes back in) will be using one of these protected channels.