Massaging FAQ Savvy Pet Spa
My deposit request SMS is not sending
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Previously, SMS messages used a pre-defined text set by our developers. While this worked, many users requested the flexibility to customise the message content.
With the latest release, we've introduced an SMS template feature. This allows you to create and edit the message content before sending. However, to ensure proper message delivery, the template must now include characters. Otherwise, there will be no messages sent out.
The deposit link will automatically attach to the end of the message so there's no need to add any other link or variable.
To edit the SMS,
Click on the settings cog top right
Messaging icon
Message Templates drop-down
Click the Deposit Request template line of text
Click on the SMS tab to view and edit your SMS deposit template
Can I send a deposit request after the appointment is created?
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You can send a deposit request from a created appointment:
Open the appointment, and go to the Payment tab, then click on the Deposits button at the top
Click Add New Request (enter amount, date to send, and due date) and Save.
Click the arrow icon to resend if needed.
How do I send a deposit request as I create the appointment?
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You can send a deposit request to your customers via SMS when creating an appointment.
In the Calendar, double-click to create the appointment at the date and time of the appointment to create a new appointment.
Set the services, times, and groomer in the appointment creation window.
Scroll down to the Payment section, set the deposit request (e.g., 50%) and toggle SMS send payment link options.
Click Create and confirm to confirm and create the deposit request
The deposit request is sent automatically.
Or click create to create the appointment
The deposit request is sent automatically and the appointment will not yet be confirmed.
View deposit requests in the left menu, Payment Requests
SMS delivered, but has not been received by the client
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While the system shows that the SMS reminder was successfully sent and marked as delivered by the mobile network, it's important to understand that "delivered" means the message reached the recipient’s mobile provider—it doesn't always guarantee it was displayed on the client’s handset.
There are several factors that could prevent the message from appearing on the client’s phone, including:
Device settings: The recipient may have message filtering, Do Not Disturb mode, or blocked numbers enabled.
Carrier issues: Sometimes mobile carriers delay, filter, or even drop messages—especially if they flag them as promotional or spam-like.
Network instability: Poor signal or temporary disruptions can interfere with message reception.
Handset issues: In rare cases, the recipient’s device may have storage issues or bugs preventing message display.
Although these instances are uncommon, they do happen. If your client is frequently missing reminders, we recommend they check with their mobile provider or ensure your number is saved and not blocked on their device.