In Savvy, emails are unlimited and free, but for all of your messaging, you can also choose to send via SMS if you want to.

Sending Emails from Savvy, you have 2 options

Using our servers, you can set up your reply email, name and set a unique savvy email for them to be sent from.

SMS sent will use 1 SMS credit for a message of 160 characters or fewer and 2 credits for 160+ and so on.

Every plan has an SMS allocation. If you need more SMS, you can review your usage and purchase more SMS by clicking on the speech bubble top right in your Savvy.

SMS bundle purchases have no time limit and will stay on your account if you need them, perfect if you want to make use of the large bundle discounts. Savvy will always use your included credits first, which renew on the 1st of each month.

When savvy sends an SMS to a customer, it uses one of our ‘pre-bought’ numbers from Twilio. What savvy does is ‘associate’ a pre-bought number with a customer number for that particular salon.

So, if another salon attempts to send a message to the same customer, they will get associated with a different ‘pre-bought’ number, so when the customer replies to a message, the message gets routed back through to the correct salon.

This basically means a given salon talks to a customer on a protected ‘channel’.

We have bought a new set of numbers, and each message that gets sent out (or reply that comes back in) will be using one of these protected channels.

Outside of these countries, you will be using a number from the above countries for your clients.
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