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"Account Inactive" message on PDFs

Explains how to solve the "Account Inactive" message on your documents

Lauro Oller avatar
Written by Lauro Oller
Updated this week

If you and your customers see the following message instead of your document content, this article is just for you.

If you find that clicking on the download PDF links displays the message shown above instead of the expected order details, it is likely because your account is unsubscribed. To ensure the application's full functionality, it is essential to have an active subscription.

Here is how you can subscribe to the free trial:

  1. Go to the "Account" tab

  2. Click the "Start your 14-day free trial" button to start your free trial.

  3. Once done, everything will start working for you.

Still having issues? No worries; feel free to get in touch with our friendly 24/7 support team.

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