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My photo is not uploading or is stuck on 'Final Touches'

Try these suggestions if you are having trouble uploading your headshot

Updated over 12 months ago

Typically, this issue only occurs when the internet connection is limited or restricted in some way. Please follow these troubleshooting steps to help resolve the issue:

  1. Try uploading the photo from an alternate device. For example, if you are using a laptop, switch to your mobile device.
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  2. If you are currently using a device connected to Wi-Fi, try switching to your mobile device connected to cellular data and retry the upload. If you are already on your mobile device using Wi-Fi, just try switching to cellular data and retry the upload.
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