GenAI Assist

GenAI Assist uses the power of AI to give a summary of agent performance which human Evaluators can use to increase their accuracy and efficiency when scoring

Written by Darragh Costello

Updated over 4 months ago

What does this change in Scorebuddy?

Our Intercom, Zendesk and Genesys (latest version) integrations all support GenAI Assist.

Do I need to do anything?

When scoring interactions an Evaluator only needs to click the new AI Assist tab, and the summary will be generated in seconds.