AI Features
Getting up to speed on our GenAI Features
By Darragh and 2 others3 authors13 articles
- Enabling the AI Agent Dashboard
- AI Score Summary
- AI Summary for Agents
- Transcription Keywords
- AI Score Filters
- GenAI Assist
- AI Scorecard Guidelines
- AI Autoscoring and Ai Knowledge
- Setting up an Intercom Knowledge Base Integration
- Managing AI Knowledge Articles
- AI Knowledge Group Filtering
- Navigating the AI Agent Features and Querying AI Scores
- Using the AI Score Log