Navigating the AI Agent Dashboard
Agents can toggle between their Manual Scores and AI Scores Dashboard.
From the AI Agent Dashboard, agents can see their overall performance and drill down into individual AI scores.
Similar to the manual dashboard, there are three tiles on the AI Dashboard: Performance Summary, AI Scores and AI Scorecards.
For more detail on each of these tiles, click here.
Querying AI Scores
Similar to the dispute process with manual scoring, agents can query an AI Score and provide feedback.
The score is shown as Queried in the AI Scoring Log, and the query is either upheld or rejected by a human evaluator.
