The many different profiles available for Admin users give our customers more flexibility than ever. From 'Global Admin' to 'Billing Only', there are 12 different profiles to choose from and they have either internal or external access (the latter being for clients of the organization who are given access to only the Billing function).

The external profiles 'Calibrate Only' and 'Score & Reports' were designed for those BPO customers who need to give reporting access to their clients without drill-down to agent scores.

Below is a list of all Admin User Types and their functions:

Setting up a new user is done in Admin > Users > Add User on the top right-hand corner. New Users can only be set up by Global Admins.

When setting up a new user, one can force them to change a temporary password on the first login. They can optionally be given access to raise support tickets by clicking 'Support Access', and to the Billing section for checking invoices, etc.

The admin users can also have 'Read Only' access if required. This ensures the Admin User can only read scores and not edit them.