When the Employee/Supervisor’s access is enabled (

) under the Staff page, an e-mail from ‘Scorebuddy <no-reply@scorebuddyqa.com>’ is sent to the e-mail address used for their setup to activate the account.

If the user did not receive the e-mail, it may end up in their Spam/Junk folder or may be blocked by the firewall of your e-mail server. Please check with your IT department if this is the case and ask them to whitelist the no-reply@scorebuddyqa.com.

As a workaround, an Admin user can go to the Staff tab, find the Employee or Supervisor waiting for access, and can reset the password for them by going to their profile page and manually entering a new password, submitting it so then the Employee/Supervisor can log in with that straight away. For Data Protection reasons please also ask them to change it immediately after logging in.