Skip to main content
All CollectionsGetting startedFAQ
I sent a Validation email for a new Staff Member, and they get an error saying "Turn on TLS" or similar
I sent a Validation email for a new Staff Member, and they get an error saying "Turn on TLS" or similar
Jordan McGovern avatar
Written by Jordan McGovern
Updated over 7 months ago

Scorebuddy uses strong encryption!

When your browser talks to Scorebuddy, and vice-versa, the conversation is encrypted to make sure no one can "listen in". That encryption is called TLS, and so far there are three versions of it. Those are: TLSv1, TLSv1.1 and TLSv1.2

Scorebuddy strictly uses the latest version (TLSv1.2), but surprisingly, older versions of Internet Explorer ships out-of-the-box, with support for all three, but only TLSv1 enabled. To fix this problem, we just have to enable the other two. To do that, simply follow these instructions:

  1. In Internet Explorer, go to Tools and select Internet Options.

    tls-step-1.png
  2. Select the Advanced tab in Internet Options

    tls-step-2.png
  3. Enable(check) TLS 1.1, TLS 1.2 and also disable (uncheck) SSL 3.0 for additional security

    tls-step-3.png
  4. Click on Apply and OK to complete the procedure

    tls-step-4.png
  5. Reload Scorebuddy.

If the problem persists, while we in Scorebuddy would be more than happy to help get you back up and running, you will most likely need to ask your internal IT Team to have a quick look.

Did this answer your question?