The Agent Insight module has been developed to improve engagement between employees (agents) and their supervisors in Scorebuddy, but not only. Here are just a few benefits delivered by the Agent Insight add-on:
Notifications to Employees, Supervisors, Evaluators
Trend chart of recent scores/comments
Overview of Employee engagement data for admins
Setting Goals (individual, team and group goals)
InMail for easy exchanges between supervisor and agent
There are five levels of Dashboard: Agent, Supervisor, Team Admin, Group Admin and Global Admin. If not already using Agent Insight, and would like to try it out just email us at sales@scorebuddyqa.com.