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Benefits of the Agent Insight add-on

Jordan McGovern avatar
Written by Jordan McGovern
Updated over 11 months ago

The Agent Insight module has been developed to improve engagement between employees (agents) and their supervisors in Scorebuddy, but not only. Here are just a few benefits delivered by the Agent Insight add-on:

  • Notifications to Employees, Supervisors, Evaluators

  • Trend chart of recent scores/comments

  • Overview of Employee engagement data for admins

  • Setting Goals (individual, team and group goals)

  • InMail for easy exchanges between supervisor and agent

There are five levels of Dashboard: Agent, Supervisor, Team Admin, Group Admin and Global Admin. If not already using Agent Insight, and would like to try it out just email us at sales@scorebuddyqa.com.

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