When Employees log in, they will see their own Agent Dashboard.
The tabs on the left side of the screen are the different objects agents can use to track their activity and navigate through data.
The top right of the dashboard consists of the agent profile and Scorebuddy Inbox. There is also the option to filter the data by date range and also score, edit or event date.
The main body of the dashboard consists of customized pinned data/reports decided by the agent. These reports can be chosen by clicking the cog wheel on the right and choosing what they want to see when they scroll down.
The Score tab will give a breakdown of score per scorecard in the chosen time frame. The agent will be able to see their own score vs the team score. Any fail sections or fail-all will be directly able to be clicked from this view. (all scores can be drilled down into.)
The agent will be able to see performance by section also.
The self score tab gives the agent the option to score themselves on scorecards selected by the Admins. This option will only be available to agents who are marked as 'self score ' in their profile.
The task tab will show all task that the agents has be assigned within the time frame choosen, their priority and status.
The comments tab will show all comments given to the agent per scorecard in the large text block at the end of each evaluation.
The agent can accept the result or request a 1-1 from this view and also drilldown into the score given.
The activity log shows all activities associated with that agent such as scores done/updated, tasks assigned and comments.
The Goals tab will show all personal, team and group goals assigned to the agent.
The Appraisals tab will give the Employee access to the Appraisals page. The page is filtered by date based on Appraisal creation. Clicking the name of any Appraisal will take the Employee to that Appraisal.
From the Appraisals page the Employee can add a comment to the Appraisal by entering text into the bottom field and clicking "Add Comment" to submit.
