Updated 15/06/2020
The Supervisor can click through the name of any agent and view the Agent Dashboard for that individual with their historical performance.
The Supervisor can also click through the actual scores in the table to view the underlying result in detail, leave an additional comment or mark the result as 'reviewed'.
When hovering over the scores, the Supervisor can check the status:
Scored (Agent didn’t accept or request a one to one),
Reviewed (there was a review meeting with the agent – either for coaching or following a one to one request),
Requested a one to one (in this case the score will be highlighted in blue),
Accepted (when the agent views the scores and hits the button Accept – agent can also leave a comment).
