Updated 23/04/2020
The Team Admin Dashboard is one of the admin-type dashboards in Scorebuddy’s Agent Insight module.
The Team Admins are able to drill down to the Dashboards of the Supervisors’ and then further down to the Agents' Dashboard.
The Team Admin will see the results for the Team(s) assigned to her/him according to the selected filter options and an Inbox is also available for e-mail notifications and e-mail exchanges.
The Team Admin will have an overview of their team performance based on the following metrics: Team average percentage, number of Fail Section answers, number of Fail All answers, number of Kudos points, Supervisor's team average percentage, count of results created.
The table will include the list of all Supervisors in the team with data (engagement data) for their team:
Employees: count of employees assigned to the Supervisor
Results: count of results created for the Employees assigned to the Supervisor
Viewed: count of results viewed by the Employees
Accepted: count of results accepted by the Employees
1:1 : count of results with one to one requests from Employees
Reviewed : count of results which were marked as reviewed following a coaching/feedback meeting between Supervisor and Employee
Appraised: count of appraisals which the supervisor has conducted with their agents