The Topics DASHBOARD is where you will spend most of your time. There you will navigate and inspect topics that track how frequently your customers talk about an issue, what they say about it and why.

Topics are listed on the left, sorted by volume high to low, but you can change this into trending up, etc. The right hand side shows their trend and volume breakdown.
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To discover what customers say about an issue and why they talk about it, simply click on the topic which describes this issue. For example, by clicking on the “Damage during install” you can read exactly what your customers say about this issue. We highlight on the right the sentence in each ticket that was responsible for matching it to this topic:

And you can also discover why they talk about a specific topic, For example, when complaining about "Picture quality problem", the TV content the most frequently mentioned in the same tickets is Netflix: