Scorebuddy Cx
Cx MOMENTS will detect, trend and report the customer issues or queries found in your customer support interactions.
By Jordan and 1 other2 authors43 articles
- Time Periods: pre-defined and custom
- How to delete a topic
- Find uncategorized conversations, chats or tickets.
- Merge and un-merge topics
- Select a Support metric
- Create a topic to track a customer issue
- Refine your topics to improve your results
- Sentiment analysis
- Satisfaction metrics
- Apply Smart Tags to your Helpdesk Tickets