All Collections
Scorebuddy Cx
Cx MOMENTS will detect, trend and report the customer issues or queries found in your customer support interactions.
Time Periods: pre-defined and custom
How to delete a topic
Find uncategorized conversations, chats or tickets.
Merge and un-merge topics
Select a Support metric
Create a topic to track a customer issue
Refine your topics to improve your results
Sentiment analysis
Satisfaction metrics
Apply Smart Tags to your Helpdesk Tickets