In an eCommerce customer support activity, it can be useful to group, under a tab called "website", all customer queries related to web interactions, such as checkout, error messages, or payment issues.
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You can trend your customer queries related to deliveries, returns, packaging issues in a "Shipping and warehouse" tab.
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A "Product" tab could track and trend how frequently each product is mentioned in your support tickets.
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And you could group any mentions of delivery companies in a tab named "Shipping partners" , where you can easily check which carrier is the most frequently mentioned.