Cx MOMENTS Reports module enables you to create and customize reports which you can then export to pdf to share with your colleagues. You can report on customer support issues, and also on fields and attributes that are attached to your support cases, tickets or conversations.
To create a new report, simply follow these steps:
Click "+ New report"
Name this new report
You now have a blank report in which you can create your first Widget.
Widgets can be of 2 types:
"Topics" widgets will report on your customer queries, as they are detected and trended by Cx MOMENTS. For example, you can plot on the same graph the trend of queries related to "orders not received", and the ones related to "order incomplete". The example below shows a report for specific features queries and tech problems reported by customers using specific apps.
"Field" widgets will report on ticket volumes associated to each agent, agent group, or any other field or attribute associated to your support tickets or conversations. The example below shows the creation of 2 widgets, one reporting ticket volumes for 3 agents, the other showing the breakdown of tickets for each product field.