You can export all the data created by Cx Moments as a CSV file by using the EXPORT TO CSV button located in your Topics Dashboard:
Before you export:
Make sure to set the date range in your dashboard so that you export the right data.
CSV File structure:
The CSV file is structured in comma separated fields. Each row is a ticket or chat. This file include 2 types of fields:
Helpdesk fields, like ticket ID, Agent name, Channel, Resolution Time, etc. All your Helpdesk fields that were loaded in Cx Moments are also exported in this file, so as to help external look-up for external reporting. However, the ticket description/chat content is not exported, for GDPR compliance reasons.
Cx Moments tags/topics: Each topic is represented as a field named "Tab name|Topic name". In each row, the value of this field is "1" if the ticket has been classified against this Cx Moments topic, or "0" if not. For example, if your dashboard has a tab called "Reasons to contact" and, in this tab, there is a topic named "Refund not received", then the csv export file will have a field named "Reasons to contact|Refund not received".
Example: Analyzing Cx Moments AI topics metrics with Zoho Analytics