In ScribbleVet, the Unleashed plan uses seat-based billing for veterinarians. Each veterinarian on your team needs an assigned seat to keep using ScribbleVet after the 14-day free trial. Non-veterinarian staff (technicians, receptionists, and managers) are always free and never need a seat.
Before you begin
Only practice account administrators can view billing and manage seats. Other team members do not see these options.
Seat management is only available in the web app at web.scribblevet.com. It is not available on the mobile app.
Seat assignment, adding or removing seats, and invoice access are Unleashed plan features.
Which users need a seat
ScribbleVet has three user types under the Unleashed plan. Only veterinarians need a seat.
User type | Who it applies to | Cost | What to know |
Active | Veterinarian with an assigned seat | Paid per seat | Full access |
Guest | Veterinarian without a seat | Free for 14 days | Needs an assigned seat when the trial ends |
Staff | Technicians, receptionists, and managers | Always free | No seat needed |
Newly invited veterinarians automatically start as Guests with a free 14-day trial. When the trial ends, the veterinarian loses access until an administrator assigns them a seat. ScribbleVet displays a banner prompting administrators to manage seats.
When you are charged for seats
Adding a seat immediately charges your practice, prorated for the remaining days in the current billing period. Removing a seat takes effect at the end of the current billing cycle, with no prorated refund. The veterinarian keeps full access until renewal.
You set the number of Full-time and Part-time veterinarian seats when you subscribe, and you can adjust them at any time under Settings → Practice → Seats. Each change appears as a separate line item on your invoice.
Move a Guest onto a seat after the trial ends
A veterinarian whose trial has ended needs an assigned seat before they can sign in to ScribbleVet again. The seat must be available first, so the steps depend on whether your practice has an open seat.
Go to Settings → Practice → Seats.
Check the number of open seats. If none are open, select Add seats and choose Full-time or Part-time seats for the new veterinarian.
Assign the open seat to the veterinarian. For the full steps, see How to Assign Seats.
Note: New seats are billed right away, and an existing account does not need a new subscription to add a veterinarian. To add or remove seats, see Add or Remove Seats. |
Frequently asked questions
Do staff members need seats?
No. Receptionists, technicians, and managers are always free and unlimited.
Can I have both Full-time and Part-time seats?
Yes. You choose the number of each type when you subscribe and can change them under Settings → Practice → Seats. For pricing, see Full-time, Part-time, and Relief Veterinarian Unleashed Plan Pricing.
Why does my practice show fewer seats than I purchased?
The Seats page displays the seats currently on your subscription. If you recently signed a new agreement or changed your plan, contact support so the seat count can be confirmed.
Can I change which veterinarian holds a seat?
Yes. An administrator can reassign a seat to a different veterinarian from the Seats page.
Can I pause a seat temporarily?
Not exactly. An option for annual, multi-seat practices would be to unassign a veterinarian from a seat. This keeps that veterinarian’s account and work and the unused seat can be used for another veterinarian, or your practice can reduce your seat count upon renewal. We do not refund unused seat time.
Where can I see seat charges?
Practice account administrators can view and download invoices from the Billing settings page. Seat changes appear as separate line items. See View and Download Invoices.
Still need help?
Contact support via live chat or email support@scribblevet.com.