Communications is the central hub to monitor and manage all communication between your pharmacy and your customers across every channel, including inbound and outbound SMS, email, and Scrypt Mobile app messages.

Monitor and manage all inbound communications in Inbox, all Scrypt reminder and user-scheduled messages in Scheduled, and all sent communications in Sent.

Search your messages by typing keywords. This searches customer names and words found within the message body.

Filter your results by options such as channel, patient group, date range, read or unread, flag status, unreplied status, and archived (under More filters). Once you have selected your filters, click Apply filters.

The Communications inbox refreshes automatically every few minutes, or you can click this button to refresh instantly.

Send a message to multiple customers in one go. To learn more, see Bulk SMS communications.

Adjust the settings for automated messages and design your own custom messages on the Communication settings page.

Navigate through your communications list by page, view 25, 50, or 100 messages at a time, or sort by recency or alphabetical order.

View opens the reply message window. The ... button lets you flag, mark as unread, view the patient, or archive the message.

View each message from your customers and reply quickly from the same window.

Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).