Overview
You can choose to receive an email notification at your pharmacy's nominated email address whenever a customer submits an order through either the order weblink or the Scrypt Mobile app.
This helps ensure orders are not missed, especially if your workflow does not regularly involve checking the Manage Orders page.
What the email contains
You will receive a simple notification with a link that takes you directly to the customer's order in Scrypt HQ.
Enable customer order email notifications
Log in to Scrypt HQ.
Go to More > Settings.
Find the setting Enable Customer Order Email Notifications.
Tick the checkbox to turn notifications on, or untick to turn them off.
Click Save.
What happens when this setting is enabled
Setting status | Result |
Enabled | You receive an email every time a new customer order is received. |
Disabled | No email notifications are sent for new customer orders. |
Important notes
Make sure your pharmacy email address is correctly set in More > Settings > Pharmacy Details.
Only one email address can be used for these notifications at this time.
This setting applies to all customer orders, regardless of the source (order weblink or mobile app).
Push notifications
Push notifications are also available for customer orders and more. Learn more about push notifications and devices.
Need more help?
Contact the Scrypt support team at support@scrypt.com.au or 1800 SCRYPT (727 978).