Overview
When a customer submits an order through either:
the Order Weblink i.e <<OrderLink>>, or
the Scrypt Mobile app,
you can choose to receive an email notification directly to your pharmacy’s nominated email address.
This can help ensure orders are not missed, especially if your workflow does not regularly involve checking the Manage Orders page.
What detail does the email contain?
You will receive a simple notification that provides you a link directly to the customer's order within Scrypt HQ.
How to Enable Customer Order Email Notifications
Log in to Scrypt HQ.
Navigate to More > Settings.
Locate the setting Enable Customer Order Email Notifications.
Tick the checkbox to turn notifications on, or untick to turn them off.
Click Save.
What happens when this setting is enabled?
Setting Status | Result |
Enabled ✅ | You will receive an email every time a new customer order is received. |
Disabled ❌ | No email notifications will be sent for new customer orders. |
Important Notes
Ensure your pharmacy email address is correctly set in More → Settings → Pharmacy Details.
Only one email address can be used for these notifications at this time.
This setting applies to all customer orders, regardless of the source (Order Weblink or Mobile App).
Push Notifcations
Push notifications are available for Customer orders (and more). Click here to learn more.
Still need help?
Live Chat: Click the big yellow button at the bottom right of the screen for instant assistance.
Email: Reach out to us at support@scrypt.com.au.
Phone: Call our support hotline at 1800 SCRYPT (727 978).