When multiple customer profiles have the same contact details recorded in their profile, this means that the incoming message may display twice in the Communications Inbox as Scrypt isn't quite sure which profile to display. Therefors It is recommended to set a Primary Contact to help determine which Scrypt Profile the SMS or email will be recorded under..
Two Scrypt Profiles with same contact details
Setting a Primary Contact
In a Scrypt Profile, with the Contact and Communication Details, Select Manage Primary Contact
2. If you would like to assign this profile as the primary contact for either SMS and/or email, Select Make SMS/email primary contact.
Note: You can also view other linked profiles that have the same SMS/email details set, clicking on these names will take you to their profile.
The patient's Contact and Communication Details will now show that the profile is selected as the Primary Contact
Removing a Primary Contact
Note: Removing a primary contact may result in duplicated communications. This can be avoided by removing the same contact details in the dispense profile.
1. In a Scrypt Profile, with the Contact and Communication Details, Select Manage Primary Contact
2. If you would like to remove this profile as the primary contact for either SMS and/or email, Select Remove SMS/email primary contact.
Note: You can also view other linked profiles that have the same SMS/email details set, clicking on these names will take you to their profile.
This patient will now have been removed as the primary contact.