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How to check PPA integration - MedsChecks & HMRs Claims failing to submit.

PPA integrations can become superceeded by new keys or expire. Here is a guide on how to check

Justin avatar
Written by Justin
Updated over 7 months ago

Steps

1. Go to Scrpyt HQ > More > Settings
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2. Scroll down to PPA Digital Claiming & Click Validate

3. Check the colour of the response message:

Green - Your PPA Integration is valid. Your claims may be failing for another reason, check the claim submission response message again and contact Scrypt Support.

Success: PPA user credentials are valid. You are ready to submit digital claims to the PPA portal using Scrypt

Red - Your PPA Integration is not valid. This indicates that the User ID and User key may need updating. To update your User ID and User key, please follow these steps.
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"PPA validation failure: Failed to authenticate pharmacy PPA credentials with PPA: Refit.ApiException: Response status code does not indicate success: 400 (Bad Request).\n at Refit.RequestBuilderImplementation`1.<>c__DisplayClass14_0`2.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext() in D:\\a\\1\\s\\Refit\\RequestBuilderImplementation.cs:line 271"

To update your PPA User ID & User key, please follow these steps.

Troubleshooting Section for PPA Integration Setup - MedsCheck (Do Not Have Permission to Submit Service Form)

If you encounter an error stating that you do not have permission to submit a MedsCheck, follow these steps:

  1. Verify the PPA Key: Ensure the PPA key is valid and has been generated for the correct account.

  2. Check the Pharmacist Name: Navigate to More > Settings > Scroll down > Pharmacist and confirm that your name is listed correctly.

  3. Check for Multiple PPA Profiles:

    • Ask the pharmacist if they have two different PPA profiles: one linked to the pharmacy and another personal profile.

    • If the PPA key was generated from the personal account instead of the pharmacy account, it may not have the necessary permissions to submit MedsChecks.

    • Regenerate the PPA key from the correct pharmacy account and update the credentials in Scrypt HQ.

  4. Retry Submission: After updating the PPA credentials, attempt to resubmit the form.

Still need help?

Reach out to us:
Intercom - Yellow button at the bottom right of any ScryptHQ page

email - support@scrypt.com.au

phone - 1800 SCRYPT (727 978)

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