If you have not received the confirmation email, follow these steps:
Make sure that the email address you entered is correct. If there are no errors, try requesting the confirmation email again — there may have been an issue with the mailbox during the first attempt.
Make sure that your mailbox is not full. Most email services have storage limits. Once you free up some space, new emails should be delivered normally.
Check your email security and filtering settings. Emails from the website may be automatically blocked or moved to another folder.
Check the Spam and Promotions folders in your mailbox. If you still cannot find the email, contact the website's support team to find out why it was not delivered.
If you do not receive the confirmation email within 5 minutes, try using a different email address or try again later.
If You Do Not Receive an SMS for Phone Number Verification
An SMS message may be delayed by up to 5 minutes. Please wait a few minutes before requesting the verification code again.
If you still do not receive the SMS, follow these steps:
Check that the phone number you entered is correct.
Make sure your phone is turned on, has network coverage, and can receive SMS messages. If necessary, restart your device.
Check whether incoming SMS messages are being filtered or blocked by your device or mobile operator.
If you are using a VPN, disable it and request the verification code again.
Make sure you are using a regular mobile phone number. Verification codes cannot be delivered to virtual or temporary phone numbers.
If the issue persists after you have followed all of the recommendations above, contact the website's support team to find out why the verification message was not delivered.
💡 Tip
If you have any questions or need additional information, please do not hesitate to contact our support service.
We are always happy to help!