To withdraw funds without receiving an “Error” status or facing a long wait, we recommend checking right away that you meet all the requirements for a successful withdrawal. This will help rule out most possible reasons for a withdrawal being canceled.
💵 What should you keep in mind when withdrawing from your deposit balance?
Your deposit balance is the money you have deposited into your gaming account. To withdraw these funds successfully, keep the following points in mind:
1. Mandatory deposit wagering
To withdraw successfully, you need to wager every deposit. Under Section 8.1 of the User Agreement, you can withdraw funds successfully only after placing bets totaling 3x your last deposit.
What to do:
If you have not met the turnover requirement, continue placing bets of ≈ $0.012 (1 ₽) or more on slots without the “Instant win” tag
Bets on Live games and in the “Sports” section do not count toward wagering requirements
You can calculate your total bets in your account’s game history or in the statistics below the slot you played
2. Withdrawal limits
Under Section 5.13 of the User Agreement, the site has daily, weekly, and monthly withdrawal limits. They reset not according to the calendar, but 24 hours, 7 days, or 30 days after your last successful withdrawal.
What to do:
Check the withdrawal limits that currently apply to you link (5.13 of the User Agreement)
Reduce the requested amount if it exceeds the limit
If you have reached the limit, wait for it to reset and submit a new request
💎 What should you keep in mind when withdrawing from your bonus balance?
Your bonus balance includes all funds received from promo codes, Free Spins winnings, and any other bonuses credited to your account. These funds are subject to special rules.
🔍When you activate a bonus, your entire balance becomes a bonus balance and is subject to the bonus rules. To withdraw these funds without any issues, make sure you meet these four requirements👇
1. 30x wagering requirement
Most bonuses have a 30x wagering requirement: the bonus amount must be wagered 30 times. Bets placed count toward the requirement, not winnings. If your bonus was Free Spins, the 30x requirement is calculated based on the winnings from the bonus.
What to do:
To meet the wagering requirement, place bets of ≈ $0.012 (1 ₽) or more on slots without the “Instant win” tag
Bets on Live games and in the “Sports” section do not count
The site does not have an automatic wagering progress bar. You can calculate your total bets in your account’s game history or in the statistics below the slot you played
2. Do not accumulate bonuses 🙅♂️
Under Section 8.3 of the User Agreement, you can receive a new bonus (whether a promo code, Wheel of Fortune bonus, “Rain,” or Free Spins) only after using up the previous bonus in full. You must either wager the bonus funds in full or withdraw them. Accumulating bonuses is prohibited!
What to do:
Make a withdrawal before activating a new promo code or bonus
Or wager your bonus balance until less than ≈ $0.0012 (0.1 ₽) remains
3. Requirements for bonuses from tasks and free Sweepstakes tickets
Bonuses earned from tasks and free tickets in the Sweepstakes game are subject to three simple rules 👇
You must meet the mandatory 30x bet turnover requirement to withdraw
The bonus withdrawal amount must not exceed your last deposit by more than 5 times
The bonus withdrawal amount can be no more than 5 times the bonus amount.
For more information, see Section 8.4.2 of the User Agreement
4. Maximum withdrawal from a bonus
Clause 8.5 of the User Agreement states that most bonuses have withdrawal limits. This means the maximum winnings you can receive from a bonus are limited by its activation terms.
Information about the maximum amount that can be withdrawn from a bonus is usually provided when you receive it (in notifications, newsletters, or on social media). You can always check the bonus terms in the support chat or with your VIP manager.
What to do:
Pay attention to the bonus activation terms.
Do not try to withdraw an amount that exceeds the maximum allowed withdrawal from the bonus. Anything above this limit will be deducted automatically.
If you have checked all the items on our checklist but the withdrawal status still shows “Error,” contact the support chat or your VIP manager. Provide the transaction ID, and we will help you with your withdrawal!