When a customer wants to order with you, you will receive an order request and an email notification.

We ask that you respond to order requests within 24 working hours so customers get a quick confirmation and build trust in the system. This will encourage orders and improve the customer experience. This is the basis for one of our House Rules, The '24 Hour' Rule.

You can see any outstanding order requests on the Order Requests tab of your Orders page on Sellar.

From the order request page, you can update Payment Terms, leave a comment for the customer and either Accept, Accept & Finalise or Cancel an order request.

Accepting an order request will change the order status to accepted, so you can still make changes to Items & Prices, Discounts, Delivery charges, Fulfilment type & Delivery date.

If you Accept & Finalise an order request, the order status will change to finalised, Items & Prices, Discounts and Delivery charges will be locked in as requested. For more information on order statuses, see this guide.

To decline an order request, you can Cancel the order from the three-dot menu. We recommend leaving a comment to explain why the order cannot be accepted.