How Delivery works in Sellar
Before you get started setting up your delivery options lets run through how these work in Sellar.
Direct Delivery takes the default where your Customers are in the Postcodes that are placed against an area.
Courier Delivery is offered where your Customers are not in any of your Delivery Areas. When fulfilling orders you can select Sellar Shipping or something else.
Haulier Delivery can override Courier Delivery if you choose it for a specific Customer.
....and this all happens automatically in Sellar with your configuration. Each type has its own settings to make Sellar your space.
Find out more detail on all Delivery Settings here.
Creating Direct Delivery Areas
Here you will set-up where you deliver directly to your customers. By doing so all your Customers you deliver to directly now, when ordering through Sellar will see their normal delivery days and charges. Any potential new, Acquired Customers can also see the same information when looking to order from you.
In Sellar this is all driven by Postcodes and Dates. Meaning it shows your customers within your Delivery Areas you deliver them to directly and when that will be.
1. Start by creating a new Delivery Area. You can create as many as you like in Sellar to match your current delivery routes or dates.
2. Firstly give the Delivery Area a name you are familiar with.
3. Next you will need to add postcodes, this drives Sellar to show when you can deliver to customers. Postcodes are added one at a time and can be wide or narrow:
BN or BH for a whole town or city
BN1 or BH2 for areas within a town or city
BN1 4 or BH2 5 to make it even more specific
4. Days can be added to the delivery area to state when you deliver to those postcodes. Again this will be shown to your customers. One or more days can be selected.
You can leave this as blank if you are unsure on which days you will be delivering. We will still show your customers that you deliver to them. Delivery dates can be added later after the order is confirmed.
5. You can then state the frequency of which you delivery to this Delivery Area. By default this is every week but can be changed to more to show areas you don't deliver to every week. (optionally a start date can be applied to make sure Sellar knows when your delivery period starts. If for example its every 3 weeks).
6. Lastly an order cut off can be configured to make sure the right delivery date is shown to your customers. A day and time can be configured that when elapsed will show the next available slot. An example would be Wednesday at midday for you Thursday delivery run.
7. Hitting the save button will create the Delivery Area. You can come back and edit this at anytime.
Setting up National Delivery
Courier Delivery will be shown to your Customers outside your Direct Delivery Areas.
Courier Delivery Schedule
In Sellar you are able to add dispatch and delivery dates when you confirm an order. However you can automate this to show your Customers and they will be able to see estimated delivery dates.
How to configure you scheduled dispatches:
1. Use the Edit option next to Courier Delivery Schedule.
2. Optionally select which days you would normally dispatch courier orders on. This can be one or more days. If you select no days the other rules below will to today.
3. Then enter the cut off time for orders you will finalise. If you finalise an order before the time entered the dispatch and delivery days you enter next will apply.
4. Enter how many working days after you finalise an order you will dispatch the products.
5. Enter how many working days after dispatch the delivery will reach the customer
How to configure next day delivery with a midday cut off:
1. Use the Edit option next to Courier Delivery Schedule.
2. Select all specific days for dispatch. This way the below rules always apply to today.
3. Then enter midday as they cut off. When you finalise orders before this entered times the below dispatch and delivery days are applied.
4. Enter a estimated dispatch date of 0 working days. This means that products will be dispatched today.
5. Enter a estimated delivery date of 1 working days. This means that products will be delivered tomorrow.
Setting up Haulier Delivery
Your Customers can be individually placed on Haulier Delivery to override Courier.
You can learn how to change your Customer's default delivery here.
Setting up Collection
In Sellar you are able to offer Collection to your Customers. If you have this turned on they can select this at checkout or you can set them up to have it, like Haulier.
Under Allow Customer Collections toggle the setting to yes (by default this is no)