When can orders be edited?

As orders move through the different statuses, their editability changes. The table below shows what can and cannot be edited when an order is in each status.

Learn more about order statuses here.

	Items & Prices	Discounts	Delivery charges	Payment method	Fulfilment type	Delivery date
Order requested	✅*	✅*	✅*	✅*	✅	✅
Order accepted	✅*	✅*	✅*	✅*	✅	✅
Order finalised	❌	❌	❌	❌	✅	✅
Order dispatched	❌	❌	❌	❌	❌	✅
Order delivered	❌	❌	❌	❌	❌	❌
Order cancelled	❌	❌	❌	❌	❌	❌

*Items & Prices, Discounts, Delivery charges and Payment method are all locked in even when an order is in this status if either:

The customer has paid by card on checkout
A proforma invoice has been issued
Paid with Sellar Credit

Editing Items, Price and Discounts

These can be edited when an order is requested or accepted. Where the Customer hasn't paid by card at checkout or Sellar Credit.

Find the order in Orders List (Sales > Orders in the left bar) and click to open it
Use the edit button on the Order Summary to change the order lines to an editable state
Use the Add Item button to add additional Products to the order.
Use the Edit icon next to each order line to change prices, discounts and quantities. You are able to delete the line here too.
Remember to hit Done to save all your changes to the order

Editing Delivery Type and Address

These can only be edited before an order is marked as dispatched.

Find the order in Orders List (Sales > Orders in the left bar) and click to open it
Use the edit button on the Delivery section to change the section to an editable state
Change the value in the Fulfilment Type dropdown to the new Delivery Type for the order
Change any of the Delivery Address information as needed
Remember to hit Update to save all your changes to the order

Editing Delivery Charges

These can only be edited before an order is marked as dispatched and hasn't been paid by Card or Sellar Credit.

Find the order in Orders List (Sales > Orders in the left bar) and click to open it
Use the edit button on the Order Summary to change the order lines to an editable state
Use the edit icon next to the Delivery value to change and update the price
Remember to hit Done to save all your changes to the order

Editing Dispatch and Delivery Date