Order Statuses
Order Statuses are shown in the Order List and are quick way to see where an order is. As these change we send notifications to your Customer to let them know whats happening.
Icon | Status | Description |
 | Order Requested | Your Customer has placed an order with you. You will need to accept the order to move it along. |
| Order Accepted | You have accepted the order from your Customer. Request payment or finalise it to move it along |
| Order Finalised | You have finalised the order and no changes can now be made. Get it ready for dispatch and even use Sellar Shipping to move it along |
| Order Dispatched | You have sent out the order to your Customer and its on its way. Sit tight for the next step |
| Order Delivered | The Customer's order has been delivered. All done and dusted. |
| Order Cancelled | You or the Customer has cancelled the order. This can happen at any stage before Dispatch. |
When can orders be edited?
As orders move through the different statuses, their editability changes. The table below shows what can and cannot be edited when an order is in each status.
| Items & Prices | Discounts | Delivery charges | Payment method | Fulfilment type | Delivery date |
Order requested | ✅* | ✅* | ✅* | ✅* | ✅ | ✅ |
Order accepted | ✅* | ✅* | ✅* | ✅* | ✅ | ✅ |
Order finalised | ❌ | ❌ | ❌ | ❌ | ✅ | ✅ |
Order dispatched | ❌ | ❌ | ❌ | ❌ | ❌ | ✅ |
Order delivered | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
Order cancelled | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
*Items & Prices, Discounts, Delivery charges and Payment method are all locked in even when an order is in this status if either:
The customer has paid by card on checkout
A proforma invoice has been issued
Paid with Sellar Credit
Payment and Order Types
Payments and pre-orders have their own icons and statuses which appear in the order list.
Icon | Meaning | Description |
| Pre Order | This order is a pre-order, so may not be dispatched right away. |
| Sellar Credit | The Customer has paid for the order with Sellar Credit. Go them! |
| Invoice Issued | The Invoice has been sent to your Customer for the order. |
| Invoice Voided | The Order has been cancelled by Yourself or your Customer, so the invoice is void. |
| Payment Refunded | Either a Credit Note has been raised for Sellar Credit or a Stripe card payment has been refunded. |