To comply with new European Union (EU) regulatory requirements, our payment provider, Paybis, is rolling out a few important updates. These changes are designed to keep your experience smooth while meeting the latest compliance standards.
What's Changing?
1. OneāTime Profile Update (NonāUS Users Only)
If you're located outside the US, you'll be asked to answer 6 new questions during your verification flow. This is a oneātime update; once completed, it won't affect your future transactions.
2. Travel Rule Confirmation
Whenever you buy or sell crypto, you may see a new prompt confirming wallet ownership or beneficiary details.
If you've used the same wallet before, some answers will be preāfilled for you; you can review and edit if needed.
You'll be asked to specify whether you're sending to yourself or to someone else, and provide basic details accordingly.
3. Updated Terms of Service
You'll be asked to accept the updated Terms of Service once. You'll see a checkbox at the payment step.
4. Billing Descriptor Change
The name that appears on your bank or card statement will change slightly to reflect new card scheme requirements:
Current format:
[Sentz] x PaybisNew format:
Paybis EU/US/UK*[Sentz]
No action is needed from you; this update is automatic.
āWhen Will This Happen?
All updates take effect on July 1, 2025. We recommend updating your app to ensure a seamless experience.
If you need further help with anything, please feel free to contact our Support team by clicking the button below.