This can be frustrating but here's a few options you can try:
Confirm the phone number listed on your profile at the bank is correct and not confusing home and mobile numbers .
Confirm if there is an email address listed as another contact option
Try the phone call or email options to receive the code (this is often the easiest option to get connected)
Many banks use SMS short codes, which sometimes a phone won't accept. Confirm with your mobile carrier that you can receive short codes.
Try logging in to the institution’s website from a private browser window or new device, which should trigger the MFA flow. You'll be able to see whether or not you're able to receive a security code directly.
If you've tried all the above troubleshooting and you're still not receiving the passcode, send us a message with the following information:
Financial institution name.
Type of account(s): checking, savings, credit card, etc.)
Brief description of the issue.