If your gift card is still valid but not working, don’t worry, we’re here to help you complete your booking smoothly.
1. If the code is shown as invalid
After entering your code in the “Add promotion code” section and clicking on “Apply”, are you seeing a message indicating that the code is incorrect ?
Please check the following :
The code is made up of 12 characters (uppercase letters and numbers, without spaces).
The gift card is still valid (valid for 1 year from the date of purchase).
The balance has not already been fully used.
If the issue persists after these checks, please contact us via the chat available on our website and provide your gift card code so we can investigate further. After multiple attempts, the card may have been temporarily blocked for security reasons.
2. If you’re unable to book the experience recommended on the card
The experience highlighted on your gift card is only a suggestion. Your gift card can be used for any experience available on our website.
It is possible that :
The experience is no longer available since the purchase of the gift card.
No time slots are currently available for this experience.
In this case, you can :
Book another experience of your choice,
Contact us via the chat to see if a solution can be found for the originally suggested experience.