When you report an issue, our customer service team will promptly begin addressing it and will respond within the specified communication timeframe.
The team might contact you for investigation directly on your registered mobile number. If the team is unable to reach you during the investigation, the ticket will stay open for 48 hours before being automatically closed by the system.
Good to know:
When submitting a ticket, please remember to include the suggested documents to facilitate a quicker resolution.
If your ticket has been automatically closed, you can always reach out to us to reopen it, and we will establish a new timeline for resolution.
If your issue happens to take longer than anticipated, we will keep you informed and updated throughout the process.