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Why aren't my templates rendering when trying to send an email?
Why aren't my templates rendering when trying to send an email?
Ashley Walsh avatar
Written by Ashley Walsh
Updated over a week ago

More often than not, the main reason your templates are not rendering is some sort of effect such as Bold or Italics were not correctly applied to a field that you are using in your message template. I.E. The double brackets ##{{}} were not included in the effect/

For Example:

Bad

Screen_Shot_2022-09-22_at_3.07.13_PM.png

Good

Screen_Shot_2022-09-22_at_3.06.52_PM.png

You'll notice that the Bold effect was added to the brackets ##{{}} on the "Good" example to ensure that the template would render correctly.

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If you are still running into a rendering issue after double-checking all of the fields in your email template, please reach out to the support team via the Help Center and include as many details as possible. For example: The Email Template Name and the Deal Address you were attempting to use the email for.

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