If you want to make a complaint, please let us know straight away by emailing help@sharesies.co.nz or contacting us in the app. We will review your complaint carefully and provide a final response within 40 Trading Days.
Escalating your complaint
If we don’t resolve your complaint to your satisfaction, or if your complaint is not resolved within 40 Trading Days of us receiving your complaint, you can also free of charge direct your complaint to an external independent dispute resolution service, which is operated by Financial Service Complaints Limited. You can contact them at:
PO Box 5967 Wellington 6140;
0800 347 257; or
KiwiSaver Complaint
You can also lodge a complaint with TEL (the Scheme Supervisor). The Supervisor can be contacted at:
Call: 0800 878 783 during normal business hours
Email: cts@trustees.co.nz
Write to: Trustees Executors Limited Level 11, 51 Shortland Street Auckland 1140 Attention: Corporate Trustee Services