Sharesies Spend is currently in beta
To access Sharesies Spend before we roll out to everyone, you’ll first need to register your interest and be invited to the beta.
Numberless cards
Spend cards don’t have a card number, expiry date, or security (CVC) code printed or displayed on them. These details are stored in the Sharesies app so that only you can access them, helping you protect your information if your card is lost or stolen.
Freeze or unfreeze your card
You can temporarily freeze a card in the app. Please freeze your card in-app and let us know immediately if it’s lost or stolen, or if you know or suspect that:
your card details are known to someone else or have been compromised;
there has been unauthorised access to or use of your Spend account.
You can see a history of your transactions in-app. If you don’t recognise a transaction or think there may be errors, or something suspicious with a payment (or you want to dispute a transaction), freeze your card in-app and let us know immediately.
To freeze or unfreeze your card:
login to Sharesies
go to Portfolio > Spend
select the card you’d like to freeze, then Freeze/Unfreeze.
Sharesies may also freeze or suspend your card or your Spend account (or both) if the activity on, or use of, your card or account appears suspicious, fraudulent or illegal. We’ll let you know if we do and what to do next.
Zero Liability Protection
Your liability for the unauthorised use of your Spend card may be limited by Mastercard’s Zero Liability Protection policy. As a Mastercard cardholder, under the Mastercard rules you won’t be held responsible for any transactions made with your Spend card that were not authorised by you if:
you’ve used reasonable care in protecting your card from loss or theft; and
upon becoming aware of loss or theft, you promptly reported such loss or theft to Sharesies.
In-app security controls
You can turn the following card features on or off in-app for extra security:
Online payments
ATM withdrawals
Contactless (tap) payments.
To manage your card security controls:
login to Sharesies
go to Portfolio > Spend
select a card and scroll to Security controls
toggle the controls on or off.
PIN security
If you enter your PIN incorrectly 3 times in a row at a payment terminal or ATM, your card will be blocked for 1 hour.
Spend and withdrawal limits
To help keep your account safe, your Spend card has some limits:
You can spend up to $5,000 NZD per single transaction.
You can withdraw up to $2,000 NZD per day at an ATM.
Need a hand? You can always reach us by sending us a quick message in the app or via chat, or emailing help@sharesies.co.nz.