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Saved password disappeared from device
Saved password disappeared from device

We’ve changed our webapp domain from ‘.nz’ to ‘.com’. If you’ve previously saved your password to autofill, you’ll need to enter it again.

Sharesies Help avatar
Written by Sharesies Help
Updated over a week ago

You may be able to find your password details under your device’s password settings. Where you’ll find these details will differ, depending on which browser you use.

Find a saved password

Google Chrome on a computer

  1. Open Chrome on your computer.

  2. Select the triple dot menu in the right hand corner of the page. Select Settings > Auto-fill.

  3. Select Passwords > Check passwords.

Google Chrome on an Android device

  1. Open the Chrome app on your Android device.

  2. Select the triple dot menu in the right hand corner of the screen. Select Settings > Passwords.

  3. Select a website to see the saved password.

iOS device

  1. Go to Settings on your device.

  2. Select Passwords (or Passwords & Accounts for iOS 13 or older devices) > Website & App Passwords.

  3. Use Face ID or Touch ID when prompted, or enter your passcode.

  4. Select a website to see a saved password.

Microsoft Edge

  1. Open Microsoft Edge on your device.

  2. Select the triple dot menu in the right hand corner of the page. Select Settings > View advanced settings.

  3. Select Manage passwords.

Firefox

  1. Select the triple dot menu in the right hand corner of the page.

  2. Select Settings > Logins and Passwords.

  3. Select Saved logins. You may need to enter your device password to view the saved password.

  4. Select a login to see the saved password.

Reset the autofill function

  1. Log in to Sharesies and enter your password details.

  2. Choose to save your password details to autofill—you’ll be asked this in a pop-up box that appears on your screen.

Can’t find your login details?

If you can’t remember or find your login details during login or when buying, selling, or withdrawing investments, send yourself a password reset request.

If you get stuck, flick the team an email at help@sharesies.co.nz.

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