This page lists issues of note. See our public status page for general uptime and
performance.
If you are experiencing a technical issue, please check if it's already recently listed below.
If it's not listed please report it to us via the chat function or by emailing support@sheepcrm.com. Please explain where you encountered it, what happened and what you expected to assist us to resolve your issue as soon as possible.
Key:
🏃 performance improvement
🐌 performance problem
🐛 bug
🚩 issue
⚠️ notification of upcoming change
Tuesday, June 7th - from 7-11 pm BST
Type: ⚠️
Summary: Database maintenance
Impact: zero downtime is planned but unexpected problems may lead to some or all of the system being unavailable during this period.
Status: Completed without issues
Wednesday, May 25th - 11:15 am GMT
Type: 🚩
Summary: Slow responses from servers causing performance issues. Some users reporting being unable to access sheepCRM and sheepApp.
Status: Resolved 11:40am. We will continue to monitor.
Thursday, Apr 28th - from 7-11 pm GMT
Type: ⚠️
Summary: Database upgrade
Impact: zero downtime is planned but unexpected problems may lead to some or all of the system being unavailable during this period.
Status: Completed 19.20 without issues
Thursday, Apr 28th 10am
Type: 🐌
Summary: Data warehouse / Directory / Search Indexer not updating
Impact: Search indexes don't reflect the latest data and directories are showing old data.
Status: Resolved 10.20
Wednesday, Apr 20th - from 7-11 pm GMT
Type: ⚠️
Summary: Database upgrade
Impact: zero downtime is planned but unexpected problems may lead to some or all of the system being unavailable during this period.
Status: Completed 19.40 without issues
Tuesday Feb 22nd 4:01pm
Type: 🚩
Summary: Some users reporting being unable to access sheepCRM and sheepApp.
Status: Resolved 4:20pm. We will continue to monitor.
Tuesday Dec 7th 5:35pm
Type: 🚩
Summary: AWS issues (https://status.aws.amazon.com/) are negatively impacting the API development environment.
Status: Resolved 11.40pm
Tuesday Dec 7th 11:35am
Type: 🚩
Summary: Slow responses from servers causing performance issues. Some users reporting being unable to access sheepCRM and sheepApp.
Status: Resolved. We will continue to monitor.
Friday Dec 3rd 2:57pm
Type: 🚩
Summary: Slow responses from servers causing performance issues. Some users reporting being unable to access sheepCRM and sheepApp.
Status: Resolved.
Monday Nov 22th 1:32pm
Type: 🚩
Summary: System outage, most customers using the v1 API were unable to access Sheep
Status: Resolved 1.51pm
Friday October 15th, 10:30am
Type: 🐌
Summary: Some customers are unable to access the system or experiencing slowdown.
Status: Resolved, however, the backlog will take while to clear before full speed returns. We will continue to monitor.
Friday Sep 24th 5:00pm
Type: 🚩
Summary: Some customers are unable to access the system.
Status: Resolved. We will continue to monitor the system.
Wednesday Aug 18th 10:47am
Type: 🚩
Summary: Some customers are unable to access the system.
Status: Resolved 11:13am.
Wednesday August 4th
Type: 🚩
Summary: Some customers are having issues syncing events and bookings from eventbrite into sheepCRM
Status: Resolved.
Friday July 30th
Type: 🚩
Summary: Our database provider updated the version of the hosting s/w. The auto failover wasn't smooth causing 2-3 minutes of downtime
Status: Resolved.
Monday June 7th
Type: 🚩
Summary: Delay in requesting GoCardless partner payments from early June
Status: Resolved; payments will be taken in June 10th.
Friday June 4th
Type: ⚠️
Summary: Introducing API throttling.
Status: Reporting high use; throttle will be turned on when high users identified
Wednesday June 2nd 10:35am GMT
Type: 🚩
Summary: Some customers are reporting errors trying to access the system.
Status: Resolved 10.53 - we will continue to monitor for any further issues.
Tuesday May 4th 12:50pm GMT
Type: 🚩
Summary: Some customers are reporting errors trying to access the system.
Status: Resolved 13.01.
Monday Mar 22nd 4pm GMT
Type: 🚩
Summary: Some customers are reporting errors trying to access the system.
Status: Resolved 16.55.
Monday Mar 15th - from 7-11pm GMT
Type: ⚠️
Summary: Database upgrade
Impact: zero downtime planned but unexpected problems may lead to some or all of the system being unavailable during this period
Status: Completed 19.50
Wednesday Mar 10th 16:34 GMT
Type: 🚩
Summary: Database outage; connectivity to databases lost during automated failover from primary to secondary databases.
Status: Resolved 16.40.
Tuesday Feb 16th 09:10 GMT
Type: 🚩
Summary: Some customers are reporting error trying to access the system.
Status: Resolved.
Tuesday Feb 2nd 09:50 GMT
Type: 🐛
Summary: Some customers are reporting their members being unable to renew memberships through the self-service app.
Status: Resolved. Issue located and corrected, membership plans have been updated.
Friday Jan 29th 14:30 GMT
Type: 🐌
Summary: Some customers are getting slow pages, others reporting the error page.
Status: Resolved. One of the servers lost access to the primary database, clients were able to access some read-only pages but updates were failing.
Monday Jan 18th - from 6-7pm GMT
Type: ⚠️
Summary: Changes to permission processing to support future functionality.
Impact: zero downtime, most likely failure: users being unable to perform operations they were previously allowed to perform.
Status: Complete
Wednesday Jan 13th 9:42 GMT
Type: 🐌
Summary: Some customers are still experiencing the issue reported on Monday Jan 11th. This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: We are continuing our investigations to find the root cause. During this time we have implemented several measures to reduce downtime. Ongoing impact could be possible.
1pm: Issue found and fix implemented
11pm: Stable, believed to be resolved but will continue to monitor very closely
Status: Resolved
Tuesday Jan 12th 14:10 GMT
Type: 🐌
Summary: Some customers are still experiencing the issue reported on Monday Jan 11th. This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: We are continuing our investigations to find the root cause. During this time we have implemented several measures to reduce downtime. Ongoing impact could be possible.
Status: Resolved
Monday Jan 11th 11:49 GMT
Type: 🐌
Summary: Some customers are reporting unable to access sheepCRM and receiving a message that the system is updating. This is a technical server problem not driven by a system update.
This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: The issue has been partially resolved, but there are ongoing investigations to find the root cause. Ongoing impact could be possible.
8pm: Believed resolved but will continue to monitor very closely
Status: Resolved
Tuesday Jan 5th
Type: 🐌
Summary: Slow responses from servers causing performance issues. Some users reporting unable to access sheepCRM.
Status: Resolved. Apologies to those affected.