This page lists issues of note. See our public status page for general uptime and
performance. Β Β 

If you are experiencing a technical issue, please check if it's already recently listed below.

If it's not listed please report it to us via the chat function or by emailing support@sheepcrm.com. Please explain where you encountered it, what happened and what you expected to assist us to resolve your issue as soon as possible.

Key:
πŸƒ performance improvement
🐌  performance problem
πŸ› bug
🚩 issue

⚠️ notification of upcoming change

Tuesday, June 7th - from 7-11 pm BST

Type: ⚠️

Summary: Database maintenance

Impact: zero downtime is planned but unexpected problems may lead to some or all of the system being unavailable during this period.

Status: Completed without issues


Wednesday, May 25th - 11:15 am GMT

Type: 🚩

Summary: Slow responses from servers causing performance issues. Some users reporting being unable to access sheepCRM and sheepApp.

Status: Resolved 11:40am. We will continue to monitor.

Thursday, Apr 28th - from 7-11 pm GMT

Type: ⚠️

Summary: Database upgrade

Impact: zero downtime is planned but unexpected problems may lead to some or all of the system being unavailable during this period.

Status: Completed 19.20 without issues

Thursday, Apr 28th 10am

Type: 🐌

Summary: Data warehouse / Directory / Search Indexer not updating

Impact: Search indexes don't reflect the latest data and directories are showing old data.

Status: Resolved 10.20

Wednesday, Apr 20th - from 7-11 pm GMT

Type: ⚠️

Summary: Database upgrade

Impact: zero downtime is planned but unexpected problems may lead to some or all of the system being unavailable during this period.

Status: Completed 19.40 without issues

Tuesday Feb 22nd 4:01pm

Type: 🚩
Summary: Some users reporting being unable to access sheepCRM and sheepApp.

Status: Resolved 4:20pm. We will continue to monitor.

Tuesday Dec 7th 5:35pm

Type: 🚩
Summary: AWS issues (https://status.aws.amazon.com/) are negatively impacting the API development environment.

Status: Resolved 11.40pm

Tuesday Dec 7th 11:35am

Type: 🚩
Summary: Slow responses from servers causing performance issues. Some users reporting being unable to access sheepCRM and sheepApp.

Status: Resolved. We will continue to monitor.

Friday Dec 3rd 2:57pm

Type: 🚩
Summary: Slow responses from servers causing performance issues. Some users reporting being unable to access sheepCRM and sheepApp.

Status: Resolved.

Monday Nov 22th 1:32pm

Type: 🚩
Summary: System outage, most customers using the v1 API were unable to access Sheep

Status: Resolved 1.51pm

Friday October 15th, 10:30am

Type: 🐌
Summary: Some customers are unable to access the system or experiencing slowdown.

Status: Resolved, however, the backlog will take while to clear before full speed returns. We will continue to monitor.

Friday Sep 24th 5:00pm

Type: 🚩
Summary: Some customers are unable to access the system.

Status: Resolved. We will continue to monitor the system.

Wednesday Aug 18th 10:47am

Type: 🚩
Summary: Some customers are unable to access the system.

Status: Resolved 11:13am.

Wednesday August 4th

Type: 🚩
Summary: Some customers are having issues syncing events and bookings from eventbrite into sheepCRM

Status: Resolved.

Friday July 30th

Type: 🚩
Summary: Our database provider updated the version of the hosting s/w. The auto failover wasn't smooth causing 2-3 minutes of downtime

Status: Resolved.

Monday June 7th

Type: 🚩
Summary: Delay in requesting GoCardless partner payments from early June

Status: Resolved; payments will be taken in June 10th.

Friday June 4th

Type: ⚠️
Summary: Introducing API throttling.

Status: Reporting high use; throttle will be turned on when high users identified

Wednesday June 2nd 10:35am GMT

Type: 🚩
Summary: Some customers are reporting errors trying to access the system.

Status: Resolved 10.53 - we will continue to monitor for any further issues.

Tuesday May 4th 12:50pm GMT

Type: 🚩
Summary: Some customers are reporting errors trying to access the system.

Status: Resolved 13.01.

Monday Mar 22nd 4pm GMT

Type: 🚩
Summary: Some customers are reporting errors trying to access the system.

Status: Resolved 16.55.

Monday Mar 15th - from 7-11pm GMT

Type: ⚠️

Summary: Database upgrade

Impact: zero downtime planned but unexpected problems may lead to some or all of the system being unavailable during this period

Status: Completed 19.50

Wednesday Mar 10th 16:34 GMT

Type: 🚩

Summary: Database outage; connectivity to databases lost during automated failover from primary to secondary databases.

Status: Resolved 16.40.


Tuesday Feb 16th 09:10 GMT

Type: 🚩

Summary: Some customers are reporting error trying to access the system.

Status: Resolved.

Tuesday Feb 2nd 09:50 GMT

Type: πŸ›

Summary: Some customers are reporting their members being unable to renew memberships through the self-service app.

Status: Resolved. Issue located and corrected, membership plans have been updated.

Friday Jan 29th 14:30 GMT

Type: 🐌

Summary: Some customers are getting slow pages, others reporting the error page.

Status: Resolved. One of the servers lost access to the primary database, clients were able to access some read-only pages but updates were failing.

Monday Jan 18th - from 6-7pm GMT

Type: ⚠️

Summary: Changes to permission processing to support future functionality.

Impact: zero downtime, most likely failure: users being unable to perform operations they were previously allowed to perform.

Status: Complete

Wednesday Jan 13th 9:42 GMT

Type: 🐌
Summary: Some customers are still experiencing the issue reported on Monday Jan 11th. This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: We are continuing our investigations to find the root cause. During this time we have implemented several measures to reduce downtime. Ongoing impact could be possible.

1pm: Issue found and fix implemented
11pm: Stable, believed to be resolved but will continue to monitor very closely

Status: Resolved

Tuesday Jan 12th 14:10 GMT

Type: 🐌
Summary: Some customers are still experiencing the issue reported on Monday Jan 11th. This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: We are continuing our investigations to find the root cause. During this time we have implemented several measures to reduce downtime. Ongoing impact could be possible.

Status: Resolved

Monday Jan 11th 11:49 GMT
Type: 🐌
Summary: Some customers are reporting unable to access sheepCRM and receiving a message that the system is updating. This is a technical server problem not driven by a system update.

This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: The issue has been partially resolved, but there are ongoing investigations to find the root cause. Ongoing impact could be possible.

8pm: Believed resolved but will continue to monitor very closely

Status: Resolved

Tuesday Jan 5th
Type: 🐌
Summary: Slow responses from servers causing performance issues. Some users reporting unable to access sheepCRM.
Status: Resolved. Apologies to those affected.

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