This page lists issues of note. See our public status page for general uptime and
performance. Β Β 

If you are experiencing a technical issue, please check if it's already recently listed below.

If its not listed please report it to us via the chat function or by emailing support@sheepcrm.com. Please explain where you encountered it, what happened and what you expected to assist us resolve your issue as soon as possible.

Key:
πŸƒ performance improvement
🐌  performance problem
πŸ› bug
🚩 issue

⚠️ notification of upcoming change

Wednesday Aug 18th 10:47am

Type: 🚩
Summary: Some customers are unable to access the system.

Status: Resolved 11:13am.

Wednesday August 4th

Type: 🚩
Summary: Some customers are having issues syncing events and bookings from eventbrite into sheepCRM

Status: We are currently investigating the issue

Friday July 30th

Type: 🚩
Summary: Our database provider updated the version of the hosting s/w. The auto failover wasn't smooth causing 2-3 minutes of downtime

Status: Resolved.

Monday June 7th

Type: 🚩
Summary: Delay in requesting GoCardless partner payments from early June

Status: Resolved; payments will be taken in June 10th.

Friday June 4th

Type: ⚠️
Summary: Introducing API throttling.

Status: Reporting high use; throttle will be turned on when high users identified

Wednesday June 2nd 10:35am GMT

Type: 🚩
Summary: Some customers are reporting errors trying to access the system.

Status: Resolved 10.53 - we will continue to monitor for any further issues.

Tuesday May 4th 12:50pm GMT

Type: 🚩
Summary: Some customers are reporting errors trying to access the system.

Status: Resolved 13.01.

Monday Mar 22nd 4pm GMT

Type: 🚩
Summary: Some customers are reporting errors trying to access the system.

Status: Resolved 16.55.

Monday Mar 15th - from 7-11pm GMT

Type: ⚠️

Summary: Database upgrade

Impact: zero downtime planned but unexpected problems may lead to some or all of the system being unavailable during this period

Status: Completed 19.50

Wednesday Mar 10th 16:34 GMT

Type: 🚩

Summary: Database outage; connectivity to databases lost during automated failover from primary to secondary databases.

Status: Resolved 16.40.


Tuesday Feb 16th 09:10 GMT

Type: 🚩

Summary: Some customers are reporting error trying to access the system.

Status: Resolved.

Tuesday Feb 2nd 09:50 GMT

Type: πŸ›

Summary: Some customers are reporting their members being unable to renew memberships through the self-service app.

Status: Resolved. Issue located and corrected, membership plans have been updated.

Friday Jan 29th 14:30 GMT

Type: 🐌

Summary: Some customers are getting slow pages, others reporting the error page.

Status: Resolved. One of the servers lost access to the primary database, clients were able to access some read-only pages but updates were failing.

Monday Jan 18th - from 6-7pm GMT

Type: ⚠️

Summary: Changes to permission processing to support future functionality.

Impact: zero downtime, most likely failure: users being unable to perform operations they were previously allowed to perform.

Status: Complete

Wednesday Jan 13th 9:42 GMT

Type: 🐌
Summary: Some customers are still experiencing the issue reported on Monday Jan 11th. This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: We are continuing our investigations to find the root cause. During this time we have implemented several measures to reduce downtime. Ongoing impact could be possible.

1pm: Issue found and fix implemented
11pm: Stable, believed to be resolved but will continue to monitor very closely

Status: Resolved

Tuesday Jan 12th 14:10 GMT

Type: 🐌
Summary: Some customers are still experiencing the issue reported on Monday Jan 11th. This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: We are continuing our investigations to find the root cause. During this time we have implemented several measures to reduce downtime. Ongoing impact could be possible.

Status: Resolved

Monday Jan 11th 11:49 GMT
Type: 🐌
Summary: Some customers are reporting unable to access sheepCRM and receiving a message that the system is updating. This is a technical server problem not driven by a system update.

This issue is also impacting sheepCRM and sheepApp users so may be impacting your contacts using self-service as well as internal team members.
Status: The issue has been partially resolved, but there are ongoing investigations to find the root cause. Ongoing impact could be possible.

8pm: Believed resolved but will continue to monitor very closely

Status: Resolved

Tuesday Jan 5th
Type: 🐌
Summary: Slow responses from servers causing performance issues. Some users reporting unable to access sheepCRM.
Status: Resolved. Apologies to those affected.

Thursday June 11th
Type: 🚩
Summary: Some users have reported problems logging in.
Status: Resolved

Friday June 5th
Type: 🚩
Summary: Some users have reported problems logging in.
Status: resolved

Thursday June 4th
Type: πŸ›
Summary: A bug introduced in a new feature caused some of the longer data entry forms to fail to save properly. A fix has been deployed. If you are encountering this issue still, please perform a hard refresh on the page and try again.
Status: resolved

Friday April 24th
Type: πŸ›
Summary: A bug introduced in MailChimp synchronisation caused contacts to be wrongly added to lists. Please contact support and we can identify and remove the extra subscribers.
Status: resolved

Wednesday March 11th
Type: 🐌
Summary: A server migration is causing a temporary slowdown of the system with a few users unable to access SheepCRM. We are monitoring the situation and expect normal operations to resume once the migration has completed.
Status: resolved

Monday February 24th
Type: 🚩
Summary: A system slowdown followed by a brief server outage caused sheepcrm.com to be inaccessible for around 15 minutes between 10:55 and 11:10am. The offending server was restarted and normal operations returned.
Status: resolved

Thursday February 6th
Type: 🐌
Summary: A slowdown across the system was experienced for a period of 10-15 minutes, caused by a combination of factors across several servers. The offending servers were restarted and normal operations returned.
Status: resolved

Tuesday October 22nd 2019
Type: 🚩
Summary: A security certificate expired unexpectedly leading to browser warnings when accessing SheepCRM.com for a 20 minute period. This has now been resolved. We can confirm that there was no risk to data during this brief window.
Status: resolved

Friday September 27th 2019
Type: πŸ›
Summary: A bug introduced in recording payments led to a small number of payments made through SheepApp not being correctly recorded in SheepCRM. The issue was fixed quickly and any affected parties were informed.
Status: resolved

Tuesday September 24th 2019
Type: 🚩
Summary: An issue with an otherwise minor server upgrade is preventing users of the self-service SheepApp from logging in. We are working to fix this as soon as possible.
Status: resolved

Monday September 9th 2019
Type: 🐌
Summary: SheepCRM running very slow and some functionality is failing. This performance issue has been given priority status and our team are working on a resolution.Β 

Apologies for the interruption to your service.
Status: resolved

Wednesday 7th August 2019
Type: 🚩
Summary: SheepCRM is now back up from 14:19, we apologise for your interrupted service. If you have any remaining issues please report them to us. Β 

Thank you for your patience.
Status: resolved

Wednesday 7th August 2019
Type: 🚩
Summary: SheepCRM is currently down from 13:55 across all customers, it has been given the highest escalation status and we are working hard to resolve it.Β 

Apologies for the interruption to your service. Β 

Wednesday 19th June 2019
Type: 🐌
Summary: Slowdown on certain pages which process a high number of API calls (Activity Calendar, custom Bookings Calendars). This is a side effect of ongoing vital background migration work on our servers. While these migrations are taking place we are seeing longer than expected page loads due to the geographic locations of the servers involved. We expect performance to return to normal once the migrations are completed.
Status: resolved (expected resolution: 27th June)

Wednesday 10th April 2019
Type: 🐌
Summary: Slowdown on webhook processing, recent records from other systems (payments, tickets, mailchimp campaigns) may not have shown on Sheep.
Status: resolved (started 09.30, resolved 11.00 )

Monday April 1st - Friday April 12th 2019
Type: πŸƒ
Summary: Rolling software library updates; database updates will be from 6pm
Status: closedΒ 

Thursday 21st March 2019
Type: 🐌
Summary: Slowdown on primary database, resolved with additional indexes
Status: resolved (started 10.30, resolved 14.00 )

Tuesday 29th January 2019
Type: πŸ›
Summary: Self-service logins are breaking with error
Status: resolved (opened 10:36, resolved 11.35)

Tuesday 22nd January 2019
Type: 🐌
Summary: Search and other functions running slowly due to high database load
Status: resolved (opened 11.53, database upgrade scheduled for 8pm GMT, completed without downtime)

Monday 3rd December 2018
Type: πŸ›
Summary: The Eventbrite sync was failing to create some events in Sheep.
Status: resolved (open 08.21 closed 09.20)

Thursday 1st November 2018
Type: πŸ›
Summary: The Sheep MailChimp connection is returning "User Disabled". We have checked with MailChimp, this is a connectivity problem not a user account problem. MailChimp are working on a fix but don't have an ETA.
Status: resolved: (started 14.00 sometime overnight)

Monday 22nd October 2018
Type: 🚩
Summary: Some users reported Intercom (chat system) not working. This was due to the Intercom settings data exceeding the maximum length.
Status: resolved (started 12.18 completed 13.20)

Thursday 15th October 2018
Type: πŸƒ
Summary: Duplicate contact algorithm re-written to deliver 10x speed improvement. The duplicate stream can now be updated daily.
Status: deployed (15.10)

Thursday 13th September 2018
Type: 🚩
Summary: Some users reported a brief problem logging in or an https warning around 3.50pm lasting about 2 minutes. This appears to have been a glitch with our hosting provider (Amazon). The automated status checks which run every minute didn't detect a problem. Apologies to our users that were unlucky enough to be affected.


Thursday 7th June 2018
Type: 🚩
Summary: Settings and calendar pages showing as blank. This was caused by a template change which needs a full page reload.
[Reload: Ctrl+Shift+R will pull in the latest changes.]

Tuesday 22nd May 2018
Type: πŸƒ
Summary: 50% faster quick search for large clients but reduced scope (membership number, ticket ids & postcodes are not checked) Contact support to opt-in to faster/narrower search.
Status: deployed (17.02)

Tuesday 22nd May 2018
Type: 🐌
Summary: Slowdown on primary webserver. Β web4 had a set of processes which didn't exit cleanly leading to high CPU and minimal free RAM.
Status: resolved (started 11.30 completed 15.44)

Wednesday 16th May 2018
Type: πŸƒ
Summary: Capacity rollout. Additional database capacity and API servers were deployed with zero downtime.
Status: complete (started 19.30 completed 20.38)

Wednesday 16th May 2018
Type: πŸ› Β 
Summary: The PostCodeAnywhere (PCA) integration is not working on Organisation pages and preventing normal operation.
Status: resolved (open 09.30 closed 10:47)

Tuesday 8th May 2018
Type: πŸ› Β 
Summary: The directory (and some stream views) view lost avatars and wasn't linking to records.
Status: resolved (open 16:20 closed 16.52)

Monday 16th April 2018

Type: πŸ› Β 
Summary: Reminder emails are missing the body/text of the reminder
Status: resolved (open 10:18 closed 11.20)

Thursday 28th March 2018

Type: 🐌  
Summary: Report of slow pages and invalid certificates
Status: resolved (open 10:07, closed 10:30) One API call was performing badly and slowing down the site. The certificates are up-to-date and valid, the error appears to have been caused by a slow response not insecure certificates.

Wednesday 27th March 2018

Type: 🐌  
Summary: Delays in automatic emails getting sent
Status: resolved (open 16:41, closed 17:21) The server responsible for sending emails ran out of disk space (and the automatic monitoring failed to alert us.) No emails were lost.

Friday 23rd March 2018

Type: πŸ› Β 
Summary: Some membership views hitting a memory limit
Status: resolved (open 13:00, closed 13:30)

Thursday 4th January 2018

Type: πŸ› Β 
Summary: The membership lapse checker stopped checking
Status: resolved (open 14.40, closed 15.05)

Thursday 4th January 2018

Type: Β πŸ› Β 
Summary: Journal file uploads unavailable
Status: resolved (open Dec 20th, closed 15.35)

Thursday 23rd November 2017

Type: πŸ› Β 
Summary: Some advanced exports (emoji tags) not working correctly in Safari
Status: resolved (open 11.00, closed 12.40)

Monday 20th November 2017

Type: πŸ› Β 
Summary: Some date inputs not working correctly in Safari
Status: resolved (open 11.30, closed Thu 23rd Nov 10.30)

Monday 6th November 2017

Type: πŸ› Β 
Summary: XLS exports empty for certain fields
Status: resolved (open 10.00, closed 18.00)

Saturday 4th November 2017

Type: 🐌  
Summary: Directory updates taking more than 1 minute to show changes
Status: resolved (open 13.00, closed 18.00)

Thursday 2nd November 2017

Type: πŸ› Β 
Summary: Calendar data not loading for some clients
Status: resolved (open 11.00, closed 12.30)

Thursday 5th September 2017

Type: πŸ› Β 
Summary: XLS exports from Windows Edge browser hang
Status: resolved (open 11.00, closed Fri 6th Sep 11.00)

Thursday 5th September 2017

Type: πŸ› Β 
Summary: The save button on several forms is submitting the form but not closing the form
Status: resolved (open 9.00 0 closed 10.00)

Thursday 28th September 2017

Type: πŸ› Β 
Summary: Cancelled venues registering in clash detection - unable to confirm some venues
Status: resolved (open 16.00 - closed 17:30)

Wednesday 27th September 2017

Type: πŸ› Β 
Summary: Cancelled items showing on the event calendar
Status: resolved (open 17.05 - closed 21:30)

Type: πŸ› Β 
Summary: Unable to restore (un-cancel) a booking
Status: resolved (open 16.55 - closed 20:20)

Monday 18th September 2017

Type: πŸ› Β 
Summary: Merging duplicates failing (due to an error handling custom fields)
Status: resolved (open 13.37 - closed 14:20)

Thursday 14th September 2017

Type: πŸ› Β 
Summary: The error sheep dog is appearing on booking pages when editing.
Status: resolved (open 11:19 - closed 11:48)

Friday 8th September 2017

Type: 🐌  
Summary: Real-time updates to all stream views have hit the daily limit. The system we use allows 200,000 updates a day but because of some very large updates we've hit the limit for today. This number of updates in a single day is very unusual.
Status: resolved (the limit reset at midnight)

Thursday 31st August 2017

Type: πŸ› Β 
Summary: Staffing stream is not updating when a change / addition is made
Status: fix deployed

Wednesday 30th August 2017

Type: πŸ› Β 
Summary: Event / Venue booking lists showing empty results
Status: fix deployed

Tuesday 29th August 2017

Type: πŸ› Β 
Summary: Link from Linked Membership card was erroring
Status: fix deployed

Type: πŸƒ Β 
Summary: Slow updates to contacts directory causing missing records in searchbar
Status: fix deployed

Wednesday 23rd August 2017

Type: πŸ› Β 
Summary: Start date not being set in Edit Pledge causing failed form submission
Status: fix deployed

Friday 11th August 2017

Type: πŸ› Β 
Summary: Calendar preview cards failing to load
Status: fix deployed

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