How do I log in to sheepCRM?
First, go to https://accounts.sheepcrm.com/ you will also be re-directed here from your Alpine Homepage should you use the recommended bookmark or stored link https://core.sheepcrm.com/ if your user session has expired.
Enter your email into the email address field.
Optionally, check the Remember me on this device if you are on a trusted device that you use regularly. This will remember your device for a period of 1 month. ⚠️ Don't check this if you are on a shared computer or device.
Then press continue.
If your email matches a user in the system you will then be asked for your password.
You will also get the option to keep your user account logged in for a period of 24hrs or 7 days. This can be useful if you are using a dedicated computer that only you have access to. This means the browser will remember you when you come back and you will only have to re-authenticate every 24hrs or 7 days, depending on what you choose.
⚠️ We strongly recommend you remain with 24hrs on any shared computer or device.
Enter your password, choose your sign-in period and then hit sign in.
If you have multi-factor authentication turned on, you will then be prompted for your security code via SMS. For best security practices, we advise all users to turn on multi-factor authentication. See further down for information on how to turn this on for your user account.
Check your phone for the SMS containing your security code and enter it to log in.
If you do not have MFA set this is covered further down in this article.
Once you are successfully verified, you will be redirected to our accounts landing page as seen below.
From here, you can easily get to Alpine using the button underneath the sheepCRM applications, or any other modules that you may have such as flow or events etc.
You can now access https://core.sheepcrm.com directly through the browser or from a bookmarked link. Depending on your sign-in period (24hrs vs 7 days) you can can keep going directly to core until you are required to re-sign in you do not have to keep coming back to the accounts page.
How do I set up multi-factor authentication (two-factor authentication)?
To set up multi-factor authentication, make sure you are logged in and then go to https://core.sheepcrm.com
Click your avatar in the top right of the menu and select Account.
From the Account sidepanel go to the bottom section titled Account Security, click the actions button and then Change Account Security.
This will open the Account Security modal, from here, toggle on two-factor authentication, and then add your mobile number, which can receive SMS messages.
Once done, hit save. Now, the next time you log in, you will be required to verify your login with a code that's sent to your mobile device.
How do I reset my password?
Go to http://accounts.sheepcrm.com/ and click the link for Forgotten your password?
Enter your email address to send a reset password link to your email address. Then, follow the instructions in the email to set your new password.
How do I update my email address?
For security reasons, only sheepCRM admins can update users email addresses. If you are not an admin and you would like to update your email address, please get in contact with the administrator for your sheepCRM account.
How do I update my profile picture or name?
To update your name and profile picture, make sure you are logged in and then go to Alpine - https://core.sheepcrm.com
Click your avatar in the top right of the menu and select Account.
From the Account side panel, click Actions > Edit Details in the Account details panel.
This will open the Update Details modal, from here you can upload a new profile picturee and update your first and last name.
User Account Security Best Practices - ⚠️ IMPORTANT
The key steps to making sure your user account is secure are
Set up multi-factor authentication, probably the most important and best way to prevent any type of major security issue with your user account.
Set a strong password. When setting a password, we ensure that the password strength rating is high enough to avoid being easily hacked. This will require a combination of characters and a set length.
Periodically changing your password is also recommended, please seek guidance from your internal IT security policies or recommendations.